Parts Lead

VinFast is Vietnam’s leading manufacturer of premium automobiles and has achieved its initial goal of being #1 in all competing segments of domestic car retail in less than 2 years. Now, in 2024 we embark on our next mission - global expansion with the launch of our all-Electric smart SUV model line-up starting in Canada, USA and Europe. VinFast is one of the largest auto manufacturers in South East Asiawith world-class equipment and infrastructure, with a capacity of up to 500,000 cars per year . We have partnered with global leading automotive suppliers in manufacturing and engineering and enlisted the world-renowned Italian design house Pininfarina to design both the exterior and interiors of our entire model line. VinFast is proud to produce vehicles with superior craftsmanship, the highest safety standards, and intelligent infotainment that compete with leading Asian, European and American OEMs. VinFast also supports its owners with an exceptional, seamless customer experience in both sales and aftersales.

VinFast Auto Canada Inc. an OEM distribution company with a Direct-to-Consumer business model, has an ambitious growth strategy planning rapid retail and aftersales facility expansion in Canada over the next 12 months. Our management team is now looking for talented individuals from the automotive, retail consumer products, and technology industries to assist in this endeavor. Our top applicants will possess an entrepreneurial mindset, be a creative problem solver, have an incredible work ethic and thrive in a start-up environment.

VinFast and VinFast Auto Canada Inc. are subsidiaries of Vingroup, one of the largest private conglomerates in Asia with a market capitalization of C$20 billion. As a multi-sector corporation, Vingroup focuses on three main areas: Technology, Industrials, and Real Estate.

SCOPE OF THE JOB

As Parts Lead, you will be responsible for all aspects of an efficient parts department, contributing to an exceptional VinFast customer ownership experience. Your role will support overall Service Centre operations, supplying parts to the workshop, retail customers, and wholesale customers. You will order and receive parts, track inventory, and process parts returns. Finally, you will establish and maintain good relations with retail and wholesale customers by providing courteous, efficient, and professional service.

Interested in growing your career within electric mobility? At VinFast, our organization is poised to expand aggressively across Canada into the years to come. As an employee, you can anticipate advancement opportunities and the potential to fast-track your career in automotive.

As Parts Lead, you will quickly solidify your value within our team. Your responsibilities will include:

RESPONSIBILITIES AND TASKS

• Source parts from distribution centers and other Service Centre locations, allocating them to workshop service appointments and Mobile Service
• Monitor inventory within the parts system, communicating parts updates and availability with relevant team members
• Review upcoming appointments, ensuring they are properly prepared and documented in the system
• Prepare internal orders for shipment to other service centres, wholesale and retail customers
• Process and return warranty part shipments for quality assurance including handling hazardous materials and high-voltage batteries
• Systematically receive, inspect, and put away stock and special-order parts
• Consistently manage the inventory stock level by performing daily perpetual parts counts, and reporting discrepancies
• Proactively maintain automated inventory replenishment lists
• Ensure excellent organization of stock room to VinFast standard
• Promote branded goods and accessories through retail displays throughout the store
• Collaborate across organization and communicate parts updates and availability
• Escalate parts issues from internal or external suppliers in collaboration with Service Manager and Regional Manager
• Act as a point of contact to vendors, providing constructive feedback that will contribute to future improvements
• Pick up and transport parts using van or forklift, engaging 3rd parties when necessary
• Additional responsibilities as assigned to meet business needs

WHAT YOU BRING

• A minimum of 3 years of relevant automotive parts experience
• High School Diploma/GED or Relevant work experience
• Specific vision abilities required including ability to identify parts, operate systems, and identify potential safety hazards in the parts department
• Strong interpersonal skills, excellent written and verbal communication skills
• Electric Vehicle industry experience and/or start-up experience preferred but not required
• A capacity to creatively solve problems and think quickly in a busy, fast-paced environment
• Knowledge of Microsoft Office products, ability to learn other systems as required
• Valid driver’s license and clean driver’s abstract/record
• Able to stand for 8 hours and must be able to lift 50 pounds

CHARACTERISTICS & TRAITS

• A proven team player with a “can-do” mindset with high energy and strong work ethic
  • Strong multi-tasker; effectively handles multiple priorities, organize workload, and meets deadlines
• Creative problem solver; not afraid to think outside the box, always with customer experience in-mind
• Exercises sound judgment
• Flexible and adaptable; able to deal well with modifications and changes to operations
• Passion for excellence and contributing to the success of the business

WHAT WE OFFER

• A modern, professional environment where you’ll work with and learn from highly specialized and dedicated experts from all over the world.
• Competitive and equitable salaries that recognize your experience and expertise.
• Generous group insurance benefit package to employees and their eligible dependents.
• Wellness Spending Account to promote an active lifestyle and a healthier workforce.
• A flexible working culture enabling our employees to adjust their work hours and schedules, whenever possible, that accommodates and respects your personal commitments, balanced with business needs.
• An RRSP contribution program to support our employees in planning and managing their financial well-being into the future.

Join us on our adventure to reach new horizons with endless excitement: Because when everything feels possible, changing mobility for all becomes achievable!

At VinFast Canada, we are committed to creating and preserving an accessible, welcoming, supportive, fair, and inclusive environment. Accommodations are available to support prospective employees during the recruitment and hiring process. Should you require any accommodations, please advise us in advance so that we can work with you to find suitable accommodation.