Parts/ Service Coordinator - Sparwood

Manitoulin Transport has the most extensive transportation network in North America, making it easy to provide dependable on-time delivery and faster transit times. Sustained by its 60 years of experience, Manitoulin developed transportation knowledge that is relied on and trusted by clients in various industries.

We have 2 positions available 4 on 4 off, 6:00-18:00

Wage to be based on experience

Essential Duties & Responsibilities 

• Document repairs provided from multiple sources (EDVIR, walk-ups/ triage, email, technician findings, operations, maintenance software) and prioritize work accordingly.
• Maintain the local “Facility Planner” spreadsheet outlining daily workflow
• Open, Close and Approve work orders in Enrich within your assigned dollar limit along with assigning tasks as needed to technicians after repairs have been approved by the Shop Supervisor and/or Service Manager
• Ensure all tasks are completed in Enrich with proper comments for each job line
• Ensure all PM sheets are completed in full and all jobs are complete prior to closing any PM related work orders
• Ensure warranty claims are opened for all warrantable parts and/or repairs
• Work with local vendors and or other company maintenance facilities to ensure parts are in stock and/or ordered prior to equipment arriving for PM service and/or repairs
• Ensure part cores are returned and processed accordingly at time of repair to ensure proper credits are received
• Close all completed work orders daily while always ensuring that all comments reflect the 3 C’s (Cause, Correction and Complaint)
• Work with Outsourced Maintenance Coordinators to schedule equipment in and out for service & repairs while ensuring equipment gets to the required shop
• Inventory management - daily, weekly and monthly cycle counts to ensure our parts inventory is accurate, live & current
• Daily receiving & processing of all parts
• Barcoding of all parts received and ensuring they are stored properly within local  inventory and or Special Order parts shelf
• Daily review of all special order parts on hand to ensure we are not carrying unnecessary inventory for >30 days and/or longer
• Create TP purchase orders for miscellaneous items in AP Scanning.
• Marks and stores parts in the stockroom according to the prearranged system.
• Maintains stockroom cleanliness and order
• Deals with salespersons on a daily basis.
• Arranges parts deliveries from vendors
• Adhere to our QPM, ISO & our Health & Safety regulations at all times
• Driver & Customer Relations
• All other duties as assigned by the Service Manager

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Minimum 5 years in service operations
• Knowledge of the AS400
• Good organizational skills
• Good communication and decision making skills
• Technical, mechanical and problem solving skills
• Focused on cost analysis and cost reduction
• Focused on customer and driver satisfaction

What do we offer to you? 

• Competitive Wages
• Comprehensive Benefits Program
• Profit Sharing Opportunities
• Tuition Reimbursement
• Opportunities for growth and advancement