Patient Care Coordinator - Endoscopy & Cystoscopy

UHN is Canada’s No. 1 hospital and the world’s No. 1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members. UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto. 

UHN’s vision is to build A Healthier World and its only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality. 

www.uhn.ca 

Union: Non-Union

Site: Toronto General Hospital

Department: Endoscopy & Cystoscopy

Reports to: Manager

Hours: 37.5 Hours per Week 

Shifts: Mon-Fri, 8:00 am - 4:00 pm

Status: Permanent Full-Time

Closing Date: August 27, 2025



Position Summary



The Patient Care Coordinator acts as a resource for the interprofessional team. This position will play a leadership role by mentoring and providing direction, ongoing development and preceptorship to team members. 

Duties

• Performing financial/administrative responsibilities to ensure efficient and effective unit operation
• Contributing to staff development by promoting and ensuring a supportive/collaborative learning environment within the service(s)/cluster area based on the principles of adult learning and practice standards for nurses, students and ancillary staff
• Performing human resources responsibilities in collaboration with the nurse manager
• Liaising with members of the multi-disciplinary team to ensure high standards of quality and optimal management of patient care outcomes
• Liaising with external partners and vendors 
• Supply management, monitoring and ordering of disposable supplies
• Performing cross-functional and/or other duties consistent with the job classification as assigned or requested.
• Maintaining unit flow of procedures, volumes, and resources
• Ongoing continuous improvement and project management practices to strengthen clinic processes
• Performing financial/administrative responsibilities to ensure efficient and effective site operation
• Liaising with members of the multi-disciplinary team to ensure high standards of quality and optimal management of patient care outcomes (including data collection/reporting)

• At minimum, a completion of BScN Baccalaureate in Nursing required, Masters preferred
• Current certificate of competency (licensure) from the College of Nurses of Ontario
• Basic Cardiac Life Support (B.C.L.S.) program Level II
• Perioperative Nursing experience required
• Minimum three years Endoscopy experience required
• Previous Cystoscopy experience preferred
• Demonstrated leadership abilities and experience in Endoscopy and/or Perioperative services is preferred
• Minimum two years of in-charge experience required
• Demonstrated ability towards team building and collaboration
• Effective organizational, interpersonal, and communication skills
• Client service oriented, with the ability to effectively work with diversity and appreciate that people with different opinions, backgrounds and characteristics bring richness to the challenge or situation at hand
• Ability to perform duties in a professional and courteous manner and produce high quality work while meeting deadlines in accordance to UHN standards
• Demonstrated initiative and good judgment with ability to multi-task
• Demonstrated excellence in decision making and problem solving skills
• Clinical and patient teaching skills
• Knowledge of applicable legislative, UHN and/or departmental policies
• Compliance with confidentiality requirements
• Demonstrated membership within a professional nursing association and/or nursing interest groups related to practice
• Excellent time management skills
• Excellent Attendance Record
• Experience with project management and/or Lean process improvement an asset
• Excellent skills in recognizing, analyzing and resolving problems
• Excellent decision making and problem-solving skills
• Ability to perform duties in a professional and courteous manner and produce high quality work while meeting deadlines in accordance to UHN standards
• Adapts to and implements change and facilitates its acceptance by others

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates.  Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.