Patient Consultant

Description

• You receive a quarterly bonus.
• You hold a permanent part-time position (approx. 24 hrs/week).
• You benefit from a free LASIK surgery, 3 weeks of vacation, 3 sick days, 1 floater & 1 wellness day.
• You benefit from group insurance, telemedicine & RRSP match.
• You work with experts in Ophthalmology & you can count yourself as a team member of one of Canada’s Best Managed Companies.

• You explain the pre-operative consent forms and paperwork clearly and accurately while ensuring excellent customer service.
• You respond to patient questions and concerns clearly and confidently while reassuring them and ensuring they understand the procedure.
• You explain the post-operative care steps and schedule accurately to the patient.
• You update the scheduling and patient file software after every appointment.
• You file charts and complete administrative tasks such as day-end and month-end reports as needed.
• You complete any other tasks requested by the Center Director or management team.

• You are comfortable with computers, technology, and Microsoft 365; knowledge of EMR systems is an asset.
• You demonstrate a strong customer focus and good emotional intelligence.
• You stand out for your organizational and collaborative skills as well as your ability to work with minimal supervision.
• You especially thrive in a dynamic environment and when working as a team.
• You have strong communication skills in English.
• Schedule: You have flexible work availability Monday, Thursday & Friday 9:00 am-5:00 pm, and Saturday on a rotating basis.