Patient Relations & Clinic Ambassador

NP Health Clinic is seeking a passionate and dedicated Patient Relations & Clinic Ambassador to join our vibrant team in the dynamic Health Care industry. This role is the heart of our clinic's commitment to exceptional patient care and community engagement. As the face and voice of NP Health Clinic, you will play a pivotal role in ensuring every patient feels welcomed, valued, and supported throughout their Health Care journey. Your enthusiasm for health and wellness combined with excellent interpersonal skills will help us build lasting relationships and foster a positive environment that encourages patient satisfaction and loyalty. You will serve as a crucial link between patients and healthcare providers, helping to coordinate communication, resolve concerns, and enhance the overall patient experience. If you are an energetic professional with a genuine desire to make a difference and thrive in a fast paced, caring environment, this opportunity is perfect for you. Join us at NP Health Clinic and become an ambassador for health, wellness, and exceptional patient relations, helping our community achieve their best health outcomes with compassion and professionalism.

Responsibilities

• Greet and warmly welcome patients and visitors upon arrival, creating a positive first impression of the clinic.
• Manage patient scheduling, appointment reminders, and follow-ups to ensure smooth clinic operations.
• Serve as the primary point of contact for patient inquiries, concerns, and feedback, providing timely and empathetic responses.
• Collaborate with healthcare professionals to facilitate patient care coordination and communication.
• Maintain accurate patient records and ensure the confidentiality of sensitive information.
• Promote clinic services, wellness programs, and upcoming events to patients and the community.
• Assist with administrative tasks including billing support, insurance verification, and patient registration.

• Proven experience in customer service or patient relations within a healthcare or wellness setting.
• Excellent communication and interpersonal skills with the ability to connect with diverse populations.
• Strong organizational skills and the ability to multitask in a fast-paced environment.
• Demonstrated empathy, patience, and a positive attitude towards patient care.
• Proficiency with electronic medical records (EMR) systems and standard office software.
• Ability to handle confidential information with discretion and professionalism.
• A passion for health, wellness, and helping others achieve their optimal well-being.

• Be part of a growing, values-driven clinic
• Work in a calm, supportive, and respectful environment
• Play a meaningful role in reshaping how patients experience healthcare in Ontario
• Opportunity to grow with the clinic and expand responsibilities over time