Payments Support Engineer II

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek’s prestigious 2025 Top 100 Global Most Loved Workplaces® list.

Title: Payment Support Engineer II

Location: Mississauga, CAN

Workstyle: Hybrid (MUST BE ONSITE 3X A WEEK)

Eligibility: Please note that this position is not eligible for Visa sponsorship now or in the future. This restriction applies to all candidates for this position.

Essential Duties and Responsibilities:

• Supporting, maintaining, and administrating payments platforms.
• Planning, implementing, and managing infrastructure and application changes while preventing customer impacts.
• Performing advanced troubleshooting of customer and internally reported system questions and incidents.
• Documenting processes, procedures and environments and reviewing technical specifications.
• Preparing Operational records and reports using stored procedures and ad-hoc SQL queries.
• Participating in on-call 24x7 support rotation.
• Managing and performing essential functions required for effective system backup and restore testing.
• Managing and performing periodic recovery testing of Disaster Recovery and Business Continuation plans.
• Supporting UAT and development processes as required.
• Supporting PCI and other ISO compliances within environments.
• Onboarding, training, and coaching of new or more junior team members.

Core Competencies and Skills:

• Innovative, positive, energetic, driving for excellence and committed to achieving goals.
• Strong planning and organizational skills.
• Strong analytical skills.
• Detail orientated.
• Strong interpersonal, communication and documentation skills, including excellent soft skills.
• Team player. 

Education:

• Post-secondary education OR relevant, proven experience.
• IT-related degree OR relevant, proven experience.
• Relevant technical training and/or direct work experience 

Experience:

• Must have Postilion experience and experience in supporting ATM- or POS-driving platforms or transaction (EFT) processing switches.
• Minimum of 3-5 years of experience in Level 2-3 payments technical support & implementation.
• Experience with payments framework maintenance and operations.
• Experience with databases, writing SQL queries and using stored procedures.
• Experience with the crypto, security and compliance regulations that applies to transaction processing. 

#LI-AD1

#LI-HYBRID

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

By applying to NCR Atleos jobs, you acknowledge that the terms of the NCR Atleos Applicant Privacy Notice (Applicant Privacy Policy | NCR Atleos) will govern the collection and use of your Personal Data. This notice supplements NCR Atleos Privacy Policy, which is available at www.ncratleos.com/privacy

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

The Company has an accommodation process in place and provides accommodations for employees with disabilities. If you require a specific accommodation because of a disability or a medical requirement, please contact Human Resources via e-mail at [email protected] so that arrangements can be made for the appropriate accommodations to be in place.