Peer Navigator (FACT)

Posting Closes:  March 2, 2026 at 5:00pm

About Us:

The Canadian Mental Health Association Waterloo Wellington (CMHA WW) provides a full care system for those with addictions, mental health or developmental needs. We serve everyone from children to adults to seniors, all under one roof. Our programs help individuals and families to lead lives filled with meaning and promise. We have 400 staff at offices in Cambridge, Waterloo, Kitchener, Guelph, Fergus, and Mount Forest. 

We are fully accredited by Accreditation Canada and are proud of our Exemplary Status (the highest standing) received at our most recent accreditation exercise.

Why Join our Team:

Competitive Compensation and Benefits:  Our compensation package includes a competitive salary and generous benefits supporting the wellness of our staff.  We are proud to be members of the Healthcare of Ontario Pension Plan (HOOPP) offering one of Canada’s largest and most respected defined benefit plans.

Career Development Opportunities:  Our wide range of services and supports allows for varied opportunities for career growth.  Our multi-disciplinary approach to care offers cross collaboration and enhanced opportunities for learning.  A formal succession planning process is key to our internal leadership recruitment.

Values that include:  Mutual Respect, Accountability, Integrity and Excellence and Innovation and a culture that is welcoming and inclusive. 

Commitment to Health and Safety:  We have a strong health and safety culture at CMHA WW and work tirelessly to address the health and safety needs of staff and the people we serve. 

The Opportunity:

We are recruiting for PEER NAVIGATOR (FACT)

• This is a regular full-time position to fill an existing vacancy (35 hours per week Monday to Friday 9am to 5pm) based at 55 King St. W. Kitchener.

As part of an integrated team, the Peer Navigator’s core responsibilities are to have a consistent presence in the community in order to support people who are part of the FACT (Flexible Assertive Community Treatment) service and who experience mental health and/or addictions issues by offering a unique, non-clinical perspective that provides people with mental health and addictions concerns a sense of hope and practical support as they move toward recovery.  The person will have a demonstrated belief in the philosophy of recovery values and principles, and a commitment to a peer support approach and social justice through community integration, participation and inclusion.  This position reports to the Manager, Adult Intensive Services. 

Qualifications:

• Identifies as someone who has or does experience an addiction and/or mental health issue and has experience with the addictions and mental health system.


• Ability to provide peer support to individuals who have the lived experience of a mental health and/or addiction issue


• Bachelor’s degree or two year college diploma in a social services or health-related discipline


• Peer Support Canada Certification, or a willingness to obtain


• Minimum one year of experience working in a paid or volunteer peer support role; and two years’ experience working in an addiction or mental health setting or related occupation such as community, social service worker, or equivalent experience


• Knowledge of the criminal justice system an asset


• Experience in group facilitation skills and group development


• Experience in delivering and receiving intentional peer support


• Excellence in written and oral communication


• Strong organizational skills


• Ability to work independently, with minimal direct supervision


• Knowledge of available resources throughout Waterloo Region


• Understanding of the recovery and peer support values, and knowledge of best practices in peer support


• Proficiency in all Microsoft computer programs including Word, Excel, Publisher, Outlook and PowerPoint


• Valid driver’s license and access to a vehicle as travel is required

If you are interested in this position, please submit a resume and cover letter in one document outlining how your skills, qualifications and experience meet the position requirements.

COMPENSATION AND RATE OF PAY:  Level 4 (OPSEU) - $29.29 to $35.56 per hour

CMHA WW, as an equal opportunity employer, embraces diversity and is committed to creating an inclusive workplace.  Our goal is to attract, develop and retain talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives. We welcome applications from all qualified persons.

*We do not use AI in our screening process.