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At Trackforce, we are transforming how physical security operations are managed around the world. As the leading SaaS platform for physical security workforce management, we provide security companies and organizations with a streamlined solution to manage their guard forces, respond faster, operate more efficiently, and reduce costs — all while staying focused on safety and protection.
We support 4,600+ clients across more than 50 countries and are proud to be a growing team of 300+ professionals. With our headquarters in Dallas, Texas, and Centers of Excellence in Montreal, Quebec and Wroclaw, Poland, we collaborate across regions and time zones in a hybrid work environment that combines flexibility, connection, and meaningful impact.
Role Overview
We’re looking for a People Partner who’s ready to grow from a strong HR Generalist into a trusted business partner. In this role, you’ll support the day‑to‑day employee experience, run key people programs, and start building your advisory and strategic capabilities. You’ll work closely with — and learn directly from — our CPO, gaining exposure to business priorities, people strategy, and organizational health.
This role is ideal for someone eager to deepen their HR expertise and develop into a more strategic People Partner over time.
Key Responsibilities
- Employee Support & Experience
- Act as the first point of contact for employee questions on policies, benefits, and processes
- Support onboarding and offboarding to ensure a smooth and engaging employee experience
- Maintain accurate employee records and data hygiene in our HRIS (HiBob)
- Collaborate with the Payroll & Benefits Manager on transitions, leaves, and policy communication
- Manager Support & Early Advisory
- Assist frontline managers in applying policies and navigating basic people issues
- Participate in performance discussions and employee relations cases alongside the CPO
- Prepare communications, documentation, and follow‑ups for people‑related initiatives
- People Programs & Operational Excellence
- Coordinate key people programs (engagement surveys, performance cycles, recognition efforts)
- Support DEI initiatives and culture‑building activities
- Ensure compliance with internal policies and local employment regulations
- Strategic Development & Business Exposure
- Attend department meetings to understand team goals, dynamics, and talent needs
- Analyze employee sentiment and turnover data to surface insights
- Start contributing observations that inform people strategy and organizational effectiveness
Skills, Experience & Qualifications
- 4-5 years of HR experience in a generalist or people operations role (high‑growth or global SaaS environments are a plus)
- Strong understanding of HR fundamentals: onboarding, policy management, ER basics, compliance
- Familiarity with HRIS platforms, basic reporting, and internal communication tools
- Excellent written and verbal communication skills
- Highly organized, proactive, and able to manage competing priorities independently
- Experience supporting distributed or hybrid teams is helpful
- Proficiency in French and English is a must
What Would Make You Stand Out
- Experience with Canadian immigration processes, including work permit renewals, collaborating with immigration consultants on LMIAs and CSQs, and managing government‑approved position allocations.
- Bilingual communication skills (English & French) with the ability to navigate sensitive people matters and partner effectively with teams across North America and Europe.
- Strong compliance background, such as SOC2/ISO audits, Quebec’s 1% training contribution, CNESST salary mass declaration, and communication with government agencies.
- Hands‑on HRIS expertise, ideally with HiBob, and a proactive approach to optimizing configuration, workflows, and data accuracy.
- Experience supporting U.S. employee populations, with a practical understanding of employment practices, benefits, and cross‑border considerations.
- Systems‑ and process‑oriented thinking, using data and scalable workflows to enhance People Operations in a growing tech environment.
Core Competencies
- Employee Focus – Responds quickly, professionally, and with empathy
- Attention to Detail – Executes with accuracy and consistency
- Discretion & Judgment – Manages sensitive information with care
- Initiative & Follow‑Through – Takes ownership and closes the loop
- Business Curiosity – Seeks to understand how teams work and what they need
- Relationship Building – Builds trust with employees, managers, and peers
- Learning Agility – Open to feedback and eager to grow
What Success Looks Like
- Employees receive timely, clear, and helpful support
- People programs run smoothly and consistently across teams and locations
- Managers begin to see you as a reliable thought partner
- You demonstrate growing confidence in advising, prioritizing, and anticipating needs
- The CPO can delegate foundational and repeatable initiatives with full trust
Working at Trackforce
At Trackforce, we operate in a hybrid model of work, offering flexibility to balance in‑office collaboration with remote work. This approach allows our teams to stay connected while maintaining autonomy and work‑life balance. We are highly focused on delivering value to our customers, and our recent merger has strengthened our position as the market leader in security workforce management software.
Planned office relocation (April) near McGill University in Montreal, offering a more central and accessible workspace.
Benefits We Offer
· Hybrid and flexible work model
· Three weeks of vacation starting in your first year
· Paid sick days & family obligation days
· Comprehensive health & dental coverage from Day 1
· 24/7 telemedicine access
· Mental health & wellness support
· Life insurance, AD&D, long term‑ disability & critical illness coverage
· RRSP & DPSP with employer matching
· Employee referral bonus
· Paid volunteer day & recognition programs
#LI-Hybrid
At Trackforce, we are committed to providing an inclusive, respectful, and discrimination‑free workplace. We do not tolerate discrimination or harassment of any kind and make employment decisions based on qualifications, merit, and business needs. We proudly comply with local employment laws and are an equal opportunity employer in all locations where we operate.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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