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This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Personal Care Specialist based in Canada.
This role sits at the center of patient support, ensuring individuals receive the guidance and coordination they need throughout their medication and treatment journey. You will act as a trusted point of contact for patients, helping them navigate complex healthcare processes such as reimbursement, insurance coverage, and pharmacy coordination. The position requires a balance of empathy, precision, and proactive problem-solving in a fast-paced healthcare support environment. You will collaborate closely with healthcare professionals, pharmacies, and internal care teams to ensure seamless service delivery. Every interaction contributes directly to improving patient access to critical therapies and overall treatment experience. This is a remote, patient-focused role where communication, organization, and compassion are essential to success.
Accountabilities:
- Serve as the primary point of contact for patients, providing ongoing guidance and support throughout their medication journey.
- Educate patients on available program services, including reimbursement processes, pharmacy options, and treatment support resources.
- Coordinate prescription coverage, renewals, and insurance-related processes in collaboration with pharmacies and insurers.
- Work closely with Field Case Managers and care teams to ensure smooth onboarding and continuous patient support.
- Liaise with pharmacy partners and healthcare stakeholders to resolve access or coverage challenges efficiently.
- Anticipate patient needs, troubleshoot issues proactively, and deliver tailored support solutions.
- Manage adverse event reporting and perform additional program-related administrative or support tasks as required.
Requirements:
- Experience in a customer service or patient support environment.
- Strong bilingual communication skills in English and French (required for Quebec and New Brunswick; bilingualism is an asset elsewhere in Canada).
- Post-secondary education (certificate, diploma, or degree preferred).
- Experience in healthcare, pharmacy operations, insurance, reimbursement, or call center environments is an asset.
- Familiarity with CRM systems (e.g., Salesforce) and medical or healthcare terminology is preferred.
- Excellent interpersonal, written, and verbal communication skills.
- Strong organizational abilities, attention to detail, and results-oriented mindset.
- Ability to manage multiple priorities in a remote, home-based work environment.
- Proficiency with Microsoft Office tools and general digital platforms.
- Adaptability, autonomy, and commitment to high-quality patient service.
Benefits:
- Competitive compensation with full-time employment stability.
- Comprehensive health benefits including medical, dental, and vision coverage.
- Support for mental, emotional, and social well-being programs.
- Paid parental leave, caregiver leave, and family support resources (including adoption and fertility assistance).
- Flexible remote work environment supporting work-life balance.
- Career development opportunities, training programs, and mentorship initiatives.
- Inclusive workplace culture with employee resource groups and volunteering opportunities.
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