Personal Support Worker (2026-129-CC)

• Recognizes that she/he is assigned to work based on program needs, client preferences and PSW skill set as required.
• Recognizes that services are client-focused and delivered in a professional and culturally sensitive manner.
• Complies with all agency, unit and program policies and procedures as required and as communicated e.g., during orientation, at training, memos, meetings/minutes, voice mail hot line, reference manuals. This also applies to policies and procedures at other sites where the PSW must work closely with other partner agency staff.
• Provides service to clients relevant to the program and as authorized by the Supervisor and within the scope of practice as permitted by his/her certificate of training (e.g., PSW) and all WoodGreen/Unit and Program policies and procedures.
• Complies with all health and safety policies and procedures
• Able to provide service based on physical demands of the job which require physical strength, stamina and ability to undertake frequent light to moderate lifting (10-25 kgs), and frequent walking, bending, stretching and pulling and able to operate equipment (e.g., vacuum cleaner, mechanical lift).
• Reports any injury received at work to the Supervisor/On-call within 3 hours on the day of injury and/or any perceived injury that may occur because of work and if required, participates in an “early and safe return to work” program.
• Confirms his/her work schedule as required e.g. reports to office if not able to work to allow the office to schedule replacement staff, for community - obtain schedule by Friday prior to the week of service, responds to all office voice mail message whether PSW is able to do the work offered.
• Uses the Alayacare Mobile Application on their cell phone to clock in and out of their scheduled visits/shifts.
• Presents a professional image to clients and the community (dress code, identification), and conduct him/herself in a professional manner when engaged in all work-related duties, including travelling to or from a client’s home or carrying out business e.g., interactions with other health care professionals, medical escort (if applicable).
• Uses good communication and interpersonal skills to work effectively with program staff (e.g., Scheduler, Supervisor), co-workers, other service providers (e.g., Fife House, OH, nursing, social work, funder etc.) and clients as required. This includes promoting a positive workplace environment and team building with co-workers when working at sites where teamwork is vital e.g., Broadview Manor. This also applies to resolving or getting assistance with any conflicts when they arise.
• Follows all cluster routines and client service plans as indicated.
• Understands that the PSW may not report off duty until staff report to work. If no one reports to work, a co-worker is late, double booking occurs (2 staff report for the same shift), the PSW will call the office/On-call and wait for further instructions.
• Prepares meals as per the menu cycle and consults with clients to modify the menu (e.g., for birthdays, Christmas) on a weekly basis, and orders, checks and stores groceries as needed.
• Provides a verbal report at change of shift or break time with co-worker.
• Understands how to operate, trouble shoot and contact the Oncall 24-hour response team for emergencies as necessary.
• Documents accurately in the appropriate client and program records e.g., incident report, client file, attendance tracking, petty cash etc., in a timely and professional manner.
• Ensures there are sufficient groceries, housecleaning/program supplies and forms for use by completing the relevant form and communicating to the office and oncoming staff when supplies are low and/or equipment is not working.
• Responds to building service/maintenance issues appropriately and promptly e.g., submits work orders as required.
• Supports opportunities/activities for the clients to maximize and maintain their physical and mental abilities to the greatest extent possible e.g., exercise program, participation in care.

• Personal Support Worker Certificate and NACC Certificate (if applicable).
• Minimum one (1) year experience Providing personal care to seniors and people living with disabilities     

• Comprehensive understanding of how to support clients in meeting their Activities of Daily Living (ADLs) and Instrumental Activities of Daily Living (iADLs).
• Strong communication skills, encompassing verbal, written, listening, and reporting abilities, to ensure clear and effective interactions with clients and team members.
• Ability to work collaboratively and effectively within a team, fostering a supportive and cooperative environment.
• Flexibility and sound judgment in assessing and responding to clients’ diverse needs.
• Familiarity with behavioural management techniques and approaches to effectively assist clients in various situations.
• Knowledge of gerontology issues, healthcare systems, and social services applicable to the demographic served.
• Competence in food safety handling practices and maintaining a sanitary program environment.
• Physical capability to perform frequent light to moderate lifting, walking, bending, stretching, and pulling.
• First Aid and CPR certification is a valuable asset.
• Knowledge of using computers and technology-based solutions for service delivery, documentation, and accessing assessment data.
• Must be adaptable to transfer between different program locations as required.
• Ability to maintain professionalism and respect in all interactions with co-workers, clients, and community stakeholders.
• Skill in following directions and exercising sound judgment in decision-making.
• Committed to working collaboratively in a team-oriented environment with individuals from a variety of backgrounds and needs.
• Dedication to maintaining confidentiality and all aspects of client privacy.

• Benefits: Health/dental/wellness benefits and group RRSP/Pension programs, for eligible employees
• Growth: In-house training & development programs and professional development opportunities
• Rewards: Peer and organizational recognition and awards
• Flexibility: Hybrid working models, where applicable
• Diversity: Commitment to creating an inclusive organization that embraces diversity and belonging
• Community: Meaningful work in support of our communities

WoodGreen is an equal opportunity employer. We are committed to providing an inclusive and barrier-free selection process and work environment. If contacted in relation to an employment opportunity, please advise our People & Culture representatives at [email protected] of the accommodation measures required. Information received relating to accommodation will be addressed confidentially.

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