Pharmaceutical Customer Service Specialist

Pharmaceutical Customer Service Specialist

3 days ago Be among the first 25 applicants

Job Description

Assignment Duration : 2 months with possible extension

Pay Rate : $24/hr

Shifts Time = Monday - Friday 8:30am - 4:30pm

Hybrid - 3 days on site and 2 days remote

Required Experience:

Bilingual in both French and English is an asset

3+ Years customer service experience. Preferred: pharmaceutical industry experience

Experience with Oracle, SAP, Microsoft Office Knowledge (Outlook, Word, PowerPoint, Excel)

Job Description

Call Centre & Communications Management

Responsible for providing a high level of customer service to all incoming and outgoing calls

Job Description

Assignment Duration : 2 months with possible extension

Pay Rate : $24/hr

Shifts Time = Monday - Friday 8:30am - 4:30pm

Hybrid - 3 days on site and 2 days remote

Required Experience:

Bilingual in both French and English is an asset

3+ Years customer service experience. Preferred: pharmaceutical industry experience

Experience with Oracle, SAP, Microsoft Office Knowledge (Outlook, Word, PowerPoint, Excel)

Job Description

Call Centre & Communications Management

Responsible for providing a high level of customer service to all incoming and outgoing calls

Manage e-mail, phone, fax enquiries in a timely manner and ensure tasks are assigned to the appropriate staff for follow-up and to advise additional staff members of customer concerns and needs.

Act as a liaison between hospital groups, customers & Government health groups across Canada.

Provide accurate product information on backorders and shortages, discontinued products, changes in inventory demands, formulary inclusion and shipping.

Reconcile customer inquiries by investigating previous orders, invoices, deliveries and allowances and provide appropriate documentation relating to these investigations.

Supply and Order Management

Leverage ERP in order to manage orders, trouble-shooting issues or provide service level reports.

Taking and tracking orders for Rx / OTC products from retail customers wholesalers & hospitals, etc.

Support field representatives and sales objectives by ensuring products supply for territory and provide relevant reports, order statuses and key product information.

Co-coordinating hospital contracts and wholesaler order activities where needed.

Qualifications

High school diploma completed. Preferred: College or Undergraduate Degree in Business or Science

Bilingual in both French and English is an asset but not required

3+ Years customer service experience. Preferred: pharmaceutical industry experience

Experience with Oracle, SAP, Microsoft Office Knowledge (Outlook, Word, PowerPoint, Excel)

Experience in order management, pharmaceutical order to cash and business

Hands-on experience with advanced planning systems (i.e. SAP/APO, Oracle, i2, Manugistics, Demand Solutions, etc.).

Advanced MS Office skills, specifically Excel.

Company Description

Opusing is a 100% Minority-owned and diversity-certified Digital Transformation and staffing firm that empowers startups, businesses, and corporations to leverage the power of Technology and Manpower to trigger unstoppable growth. The success of our clients is the only goal of our team, which is led by digital native professionals in creative thinking, programming paradigms, and commercial acumen.

We are a globally growing firm with our headquarters in Boston, USA. With a focus on addressing clients' unique needs by significantly enhancing their businesses, we offer unmatched staff augmentation, HR outsourcing, and IT & non-IT staffing services globally.

We have been a forward-thinking and trustworthy technology & staffing partner for top-tier brands since 2007. We have worked with fortune 2000 companies in North America -the United States, Canada, India, and the UK. We have been the primary go-to vendor for all our clients for Contract and Fulltime Professional services, Offshore Staffing & SOW-based project work.

Opusing is a 100% Minority-owned and diversity-certified Digital Transformation and staffing firm that empowers startups, businesses, and corporations to leverage the power of Technology and Manpower to trigger unstoppable growth. The success of our clients is the only goal of our team, which is led by digital native professionals in creative thinking, programming paradigms, and commercial acumen. We are a globally growing firm with our headquarters in Boston, USA. With a focus on addressing clients' unique needs by significantly enhancing their businesses, we offer unmatched staff augmentation, HR outsourcing, and IT & non-IT staffing services globally. We have been a forward-thinking and trustworthy technology & staffing partner for top-tier brands since 2007. We have worked with fortune 2000 companies in North America -the United States, Canada, India, and the UK. We have been the primary go-to vendor for all our clients for Contract and Fulltime Professional services, Offshore Staffing & SOW-based project work.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Staffing and Recruiting

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