Phone Operator

About the job

Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey.

Position: Telephone Operator
Type: Independent Contractor
Compensation: $40–$70/hour
Location: US, UK, or Canada
Duration: 3–4 weeks
Commitment: 15+ hours/week

Role Responsibilities

• Design questions and assist in training AI models related to telephone operations.
• Operate telephone switchboards and systems for various call types, including local and emergency calls.
• Update directory information and perform clerical duties such as typing and proofreading.
• Monitor automated systems for collect calls and provide assistance for special billing requests.
• Provide relay service for users who are deaf or hard of hearing and promote company products when appropriate.
• Work independently and asynchronously to meet project deadlines.

Qualifications

Must-Have

• 4+ years full-time work experience as a Telephone Operator.
• Be based in the US, UK, or Canada.
• Strong writing skills and comfort with various computer applications and platforms.

Application Process (Takes 20–30 mins to complete)

• Upload resume
• AI interview based on your resume
• Submit form

Resources & Support

• For details about the interview process and platform information, please check: https://talent.docs.mercor.com/welcome/welcome
• For any help or support, reach out to: [email protected]

PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.