Placed Based Supportive Housing Team Lead

Hours: 

Sunday – Wednesday, 10-hour shifts scheduled 1-11pm

Wednesday - Saturday, 10-hour shifts scheduled 1-11pm

Position Summary:
As part of Alpha House’s Leadership Team, Team Leads provides leadership to teams of front-line staff and are expected to assist other Team Leads with crisis management, critical incident
debriefing, hiring interviews and conducting performance reviews. Team Leads are also expected to provide direct care, support and services to clients, as needed.

Responsibilities of all Team Leads:

• Leads by example, interacts with clients in a caring, non-judgmental manner


• As part of the grievance procedure, address client concerns and sharing serious
  concerns with the Program Manager


• Provides training, coaching, supervision and first level disciplinary action (verbal
  warnings, documented conversations, and same day shift suspensions) to front line staff


• Respond and action concerns and issues brought forward from staff related to Alpha
  Houses Respectful Workplace Policy, Employee Complaints and Vulnerable Adults Abuse Policy


• Responsible for writing and conducting performance reviews of front-line staff, and
  when necessary making recommendations regarding probation extensions or
  terminations


• Responsible for ensuring staff are able to fully function and are motivated to provide
  high quality client care in a warm and compassionate manner


• Assist with the recruitment and hiring of staff


• Responsible for ensuring adequate shift coverage is provided by sending out available
  shifts using Shift Link and assigning shifts to staff


• Responsible for ensuring staff are paid appropriately by updating Dayforce with
  appropriate time and attendance codes for staff


• Attends to crisis' (i.e. seizures, overdoses and deaths) with a focus on defusing conflict
  situations before they escalate and providing debriefing as a group as well as 1:1 with
  staff impacted


• Ensures the safety of staff and clients by being up to date on safety protocols as well as
  accreditation and program audit standards


• Reports to the Manager and or HR on problems arising with team functioning and staff
  issues of a serious nature


• Responsible for decisions regarding the medical needs of clients, including
  administration of medication


• Interacts with other addiction agencies and community partners and services including
  Police and EMS


• Engage with local businesses and respond to community concerns on behalf of Alpha
  House


• Be accountable, in collaboration with the other Team Leads, to provide the Manager
  with updates, data and statistics for funding and outcome reports


• Provides clients with information regarding treatment options and ensures that
  requests for treatment are addressed


• Supervises disinfectant clean-up and hygienic procedures (including those related to
  bodily fluids) and assists with implementation of these procedures as required


• Ensure Agency Vehicle log books are being completed properly and report any
  maintenance issues to the Operations Coordinator


• Conducts shift exchange meetings with on-coming staff


• Responsible for monthly check ins with their part time staff and assigned casuals


• Ensure supplies and resources for the program are available for staff and clients by
  preparing and submitting purchase orders


• Participate in Team Lead meeting and ensure feedback on staff is provided to other
  Team Leads and Managers


• Delegate's responsibilities to Assistant Team Lead and staff

PBSH Team Leads

• Acquiring financial resources for clients, approving appropriate funding requests and
  ensuring gift cards or cheques are prepared and available on time 


• Responsible for the timely auditing of clients’ files, ensuring intensive case
  management and deliberate engagements are occurring; following up with the Case
  Worker when necessary


• Provide direction and oversite to the Managed Alcohol Program 


• Ensure all reports and data tracking spreadsheets are kept current, in preparation
  for the completion of their monthly reports


• Responsible for the record keeping and distribution of cash float as well as client
  funds and SWAP/BBP items


• Ensure clients hold valid tenant insurance and that rent is collected and all financial
  control policies are adhered to 


• Conduct tenant meetings and client case conferences as needed


• Provide recommendations on and ensure client programing is meeting the client’s
  needs, including ensuring the collaborative agreement for Home Care with AHS is
  upheld


• Prepare program intake/exit paper work

Team Lead Qualifications:

• Post-Secondary Education from a public educational institution, in a relevant field,
  minimum of a 2-year Diploma Program, Bachelor’s degree preferred. Those in progress
  may be considered.


• A minimum of 2 years of experience successfully leading a team


• A minimum of four years’ related experience, at least three of which includes direct
  experience, in addictions, mental health, the homeless population or the indigenous


• An understanding of addictions including: withdrawal management, harm reduction,
  stages of change, trauma informed care and recovery-oriented systems of care


• Strong interpersonal communication skills and the ability to communicate with
  discretion and maintain confidentiality of clients, staff concerns & disciplinary
  procedures


• Experience in facilitating and debriefing groups is an asset


• Must be tolerant, non-judgmental with a high degree of compassion and empathy
  towards the homeless and those struggling with addictions and or mental health


• Proven crisis management, problem solving skills, rapport-building and advocacy skills


• Belief in harm reduction and housing first


• Must have the ability to work shift work, including overnights nights


• Computer literacy, including effective working skills in MS Word, Excel and Outlook


• An understanding and appreciation for the Protection of Persons in Care Act

Position Requirements:

• Proof of COVID vaccination


• Class 5 (Non GDL) driver license and able to obtain a Class 4 license


• Comfortable in driving an agency Van


• PSH and Community Housing Team Leads are required to have a vehicle that can be
  used for business purposes


• Be able to physically assist clients from prone to sitting or standing, and vice versa


• Able to provide a Vulnerable Sector Search, valid within the last six months, that does
  not contain any results material to the position


• FOIP Certification


• “It’s your Move” training, or equivalent Patient Lift training