Players Club Representative - Players Club

Company: Hard Rock Ottawa Hotel & Casino 

Location: Ottawa, Ontario

Job Type: Full Time Permanent 

Is this a current vacancy? Yes, this is an existing open position. 

Compensation: CAD $ 21.11/hr.

POSITION SUMMARY 

The Players Services Representative is an ambassador of our Unity Loyalty Rewards program. 

PRIMARY RESPONSIBILITIES 

• Enrolling guests into the loyalty program, embossing and issuing rewards cards, transporting supplies, forms and assisting guests with questions, redemptions and special requests. 

• Accurately enters player data into SG-CMP 

• Well versed and knowledgeable of Unity Loyalty program and property promotions 

• Maintains a clean, safe and organized work environment 

• Meet and greet guests on the gaming floor as well as at special events and at promotions. 

• Will assist with promotions, player development and redemptions as applicable. 

• Act as liaison between guest(s) and management as relates to needs of guest(s) complaints and concerns. 

• Maintain confidentiality of information. 

• Monitors and has working knowledge of promotional and enrollment kiosks 

• Guest services where directed to provide amplified service. 

• Represent casino at off property promotional events as needed  

• Checking and retrieving guest’s coats and personal items  

• Stock and re-stock the area to ensure an adequate inventory of all goods 

• Perform cash and/or credit transactions with guests 

• Other duties as . 

• Lives the brand 

This job description reflects the position’s essential functions; however, it does not encompass all of the tasks that may be assigned. 

REQUIREMENTS 

EXPERIENCE, EDUCATION, AND CERTIFICATIONS

• High School Diploma or equivalent required. Some demonstrated guest service experience/training  or an equivalent combination of education and/or experience. 

• Ability to work flexible schedules, including nights, weekends and holidays as . 

• Must be able to communicate effectively with guests in English, specific to position duties and responsibilities. 

• The ability to obtain registration as a Category 2 Gaming Assistant with the Alcohol and Gaming Commission of Ontario. 

Physical Demands:

• Ability to stand and sit for extended periods of time.

• Ability to walk distances.

• The employee must frequently lift/push/pull and/or move up to 50 pounds.

Working Conditions:

Duties and responsibilities are typically performed in a highly regulated and controlled environment, but there will be times where you will need to be on the Casino Floor to complete job functions as outlined or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise.

Closing

Hard Rock Ottawa values diversity and is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

If you require accommodation to apply or if selected to participate in an assessment process, please advise Human Resources.

We thank all candidates for their interest, however, only those being considered for an interview will be contacted.