Portfolio Account Manager

GardaWorld is growing — and we’re looking for an exceptional Account Manager to join our Security Services team in Vancouver!

In this full-time role, you’ll take ownership of a dynamic portfolio of client accounts, ensuring top-tier service and seamless operations every step of the way. As a key player on our team, you’ll act as the central hub connecting our clients, frontline teams, and internal partners—driving strong relationships, resolving challenges, and elevating performance.

You’ll be the go-to expert for client service, team leadership, and incident management, all while delivering an outstanding customer experience. No two days are the same, and your ability to thrive in a fast-paced environment will set you up for success. If you’re a driven leader who loves working with people, solving problems, and making things happen, this is your opportunity to shine.

What we offer you:

• Competitive salary of $60,000 + $5,000 travel allowance annually


• Comprehensive health benefits


• Flexible work schedule to support work-life balance


• Career growth & advancement opportunities within a global leader


• Participation in ASIS industry events to expand your network


• RRSP contribution after one year of employment


• Employee recognition programs that celebrate performance, achievements, and impact 

Portfolio Account Manager key responsibilities:

• Drive client retention and satisfaction by delivering exceptional service and building strong, long-term relationships


• Own issue resolution end-to-end—lead corrective actions, respond to escalations promptly and professionally, and document thoroughly in line with corporate standards


• Turn expectations into execution by translating client needs and contract requirements into clear, effective operating instructions


• Lead account transitions by facilitating smooth start-ups and closeouts with precision and care


• Build high-performing teams by ensuring every site is fully staffed with trained, equipped, and motivated personnel ready to deliver


• Act fast on operational issues, driving corrective action and engaging teams to meet and exceed service standards


• Stay on top of performance metrics through regular review of reports (overtime, staffing, licensing, and account requirements) to proactively manage your portfolio


• Maintain operational excellence by completing Standing Orders, Site Hazard Assessments, and ensuring all client files remain accurate and up to date


• Partner effectively with union representatives on employee relations matters to support a positive and compliant work environment 

What you bring:

• 1–2 years of experience in Account Management or Business Development


• Background in the security industry is a strong asset


• Post-secondary education in a security-related field is considered an asset


• CPP (Certified Protection Professional) or other relevant certifications are highly valued


• Strong communication skills, both written and verbal


• Excellent organizational abilities with a proven track record of thriving in a fast-paced environment


• Flexibility to work outside regular business hours as needed to support operations


• Clean criminal background check


• Valid driver’s license and reliable vehicle for travel between sites


• Legally authorized to work in Canada