Power Sports Sales Lead

Summary:

Reporting to the Group Sales Manager (GSM) – Boats, the TMBC Power Sports Sales Lead assists the GSM with providing daily direction to sales team members on merchandise presentation, inventory control, pricing, sales enhancements, sales training, coaching and support, and customer service experience.  Additionally, the role is responsible for performing selling and customer service activities to assist boat and ATV customers in making informed buying decisions.  

Responsibilities:

• Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers.
• Engages all customers entering the department in a friendly and timely manner.
• Supports GSM in achievement of sales, gross margin, inventory shrinkage and payroll goals.
• Provides daily leadership, direction, and motivation to the Outfitters within the Department including preparation of task lists and appropriate follow up.
• Meets with potential customers to determine their boating or ATV needs.  Provides information necessary to allow the customer to make an informed buying decision.
• Maintains current product knowledge by using available resources, i.e., product brochures, Internet and product information training meetings.
• Maintains awareness of advertised items, current pricing structures and promotions.
• Ensures that all sales team members remain current on and adhere to all selling skills training and direction as well as Tracker Way Certification and yearly re-certification.
• Works cooperatively with the Service Department to see that delivery to the customer is seamless.
• Maintains complete confidentiality of all sensitive & personal information.
• Prepares the showroom each morning to ensure proper signage is in place per established presentation standards and all products are clean, presentable and in sellable condition.  Maintains integrity and cleanliness of the product throughout the day.
• Generates and manages leads and prospects in provided Customer Relationship Management (CRM) tool daily, specifically entering new customers and conducting / documenting follow up activities and daily tasks with customers before and after the sale.  Assists all sales team members with training and application of dealership CRM.
• Resolves customer and Outfitter opportunities with GSM and HR Manager.
• Assists the GSM with coordination of all “Special Events”; maintenance of pricing and UPC integrity; determining proper assortments; accuracy of inventory; proper display, signing and pricing of all advertised items, integrity of on-line inventory.
• Assists the GSM in carrying out supervisory responsibilities in accordance with the Company’s policies and applicable laws, including interviewing; training; planning; assigning and directing work; measuring and evaluating performance; addressing complaints and resolving problems; maintaining a positive, harassment free working environment for all Outfitters.
• Meets and exceeds pre-determined individual monthly sales goals which will be based on employment status (Full Time or Part Time), hours and days scheduled, length of employment, historical sales, etc. Achieving company sales goals monthly is required.   Assists all sales consultants in the department with the selling process to help meet and exceed individual and company monthly sales goals.
• ALL OTHER DUTIES AS ASSIGNED

Qualifications:

• 2-3 years’ experience in a sales or service environment is preferred.
• High school diploma or equivalent is preferred.
• Ability to calculate figures and amounts such as discounts, commissions, and percentages.
• Ability to read and analyze reports.
• Ability to effectively present information and respond to questions from Managers, Outfitters, customers and the public. 
• Ability to conduct meetings and make presentations to small groups.
• Proficiency with PC-based word processing, spreadsheets, database management and electronic point of sale, inventory management systems, and dealer management systems
• Demonstrates strong interpersonal skills.
• Ability to establish and maintain effective working relationships with co-workers, Outfitters & customers.
• Ability to provide superior customer service and exceed customer’s expectations.
• Ability to use good judgment and logic.
• Experience in a related field or outdoor lifestyle.
• Knowledge of Bass Pro Shops and Cabela’s specific products is an asset.

Interested candidates should submit their resume online at www.cabelas.ca/careers, or www.basspro.ca/careers

We thank all applicants, however, only those selected for further consideration will be contacted.

Bass Pro Shops & Cabela’s welcomes applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.