Practice Manager

Description

Practice Manager – Thornleigh Veterinary Hospital
Sydney’s North

Are you an experienced veterinary leader ready to take the next step in your career? Thornleigh Veterinary Hospital is seeking a dynamic, people-focused Practice Manager to lead our thriving small animal hospital on a full-time basis.

This is a rare opportunity to work alongside an experienced clinical team and a loyal, established client base, while playing a pivotal role in driving clinic growth, team development, and service excellence.

Why Join Us?

• Attractive salary package and genuine work/life balance

• Access to employee benefits and ongoing professional development

• Be part of a supportive network of practice managers, veterinarians, and nurses

• Join a culture that champions wellbeing, collaboration, and growth

• Lead a team committed to gold-standard patient care and exceptional client service

About the Role

As Practice Manager, you will be the driving force behind the clinic’s operational and cultural success. You will confidently lead the business, people, and performance of the hospital while fostering a positive, high-performing team environment.

Your key responsibilities will include:

• Overseeing all clinic operations, procedures, communications, and business services

• Leading all people management functions including recruitment, workforce planning, rostering, performance management, training, development, and team wellbeing

• Elevating customer experience through client engagement initiatives, marketing, digital presence, complaint resolution, and loyalty strategies

• Managing financial performance including budgeting, profit and loss, procurement, stock control, and accounts

• Ensuring compliance with workplace health and safety regulations, as well as maintaining high standards in facilities, equipment, and presentation

• Partnering closely with Clinical Leaders to uphold clinical governance, innovation, and strategic direction

• Collaborating with the Regional Manager to drive performance, lead change initiatives, and implement company projects and technology

• Demonstrating transparent, collaborative leadership that inspires engagement and accountability

About You

You are a confident, motivated leader who thrives in a fast-paced clinical environment and enjoys supporting teams to succeed.

You will bring:

• Minimum 2 years’ experience in a practice leadership or Head Nurse role within a veterinary or animal-related setting

• A strong commitment to service excellence and high standards of clinical care

• Confidence with practice management systems and appointment scheduling

• Excellent organisational, problem-solving, and decision-making skills

• Solid understanding of employment obligations and workplace health and safety requirements

• Experience in, or enthusiasm for, change management and project leadership

• A genuine, warm leadership style with a passion for supporting people who care for animals

Apply Now

VetPartners is proud to be an equal opportunity employer. We value diversity and believe it strengthens our teams and our success.

If you’re ready to lead with purpose, drive performance, and make a meaningful impact, we would love to hear from you. Submit your resume and cover letter today.