Product & Agricultural Technical Support Specialist

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. 

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. 

SPÉCIALISTE SUPPORT TECHNIQUE DE PRODUITS LIÉS À L’AGRICULTURE              

Description de l’entreprise

Avec plus de 30 ans d'expérience combinée en agriculture et en développement informatique, MAXIMUS, une entreprise d’INGERSOLL RAND, conçoit des solutions innovantes à la pointe de la technologie. Vous avez une passion pour l'innovation et l'excellence visant à façonner l'agriculture de demain? Joignez-vous à nous et venez faire partie d’une équipe dynamique, créative et tournée vers l’avenir!

Sommaire du poste

• Travailler avec les clients et les utilisateurs finaux pour fournir un soutien technique et de l’aide pour tout problème de logiciel et de matériel?
• Gérer l’accès des nouveaux utilisateurs et contrôler l’accès des clients?
• Fournir un soutien technique à d’autres spécialistes en technologie Maximus?
• Surveiller les rapports de contrôle pour analyser et repérer les problèmes en cours
• Toutes autres tâches connexes.

Conditions d’emploi

• Date de début : Aussitôt que possible
• Salaire : Selon l’expérience
• Lieu de travail : Saint-Bruno-de-Montarville

Profil recherché

• Diplôme d’étude en Électronique, en Technologie de la télécommunication ou autre domaine connexe
• 2 ans d’expérience dans un poste similaire
• Bilinguisme (français et anglais) au parler et à l’écrit
• Espagnol (un atout)
• Connaissance approfondie du hardware et des logiciels
• Capacité à établir rapidement de bonnes relations de travail avec les clients?
• Connaissance de base en électronique 
• Familiariser avec le système de ticket de service et plainte ZENDESK
• Sens aigu du service à la clientèle?
• Capacité de bien travailler avec les gens?
• Solides compétences de communication?
• Excellentes compétences organisationnelles.

PRODUCT & AGRICULTURAL TECHNICAL SUPPORT SPECIALIST   

Company description

With over 30 years of combined experience in agriculture and IT development, MAXIMUS, an INGERSOLL RAND company, designs innovative solutions at the cutting edge of technology. Do you have a passion for innovation and excellence in shaping tomorrow's agriculture? Join us and be a part of a dynamic, creative and forward-looking team!

Summary

• Work with customers and end users to provide technical support and assistance with any software and hardware issues
• Manage new user access and control customer access
• Provide technical support to other Maximus technology specialists
• Monitor monitoring reports to analyze and identify ongoing issues
• All other related duties.

Conditions

• Start date: as soon as possible
• Salary: based on experience
• Workplace: Saint-Bruno-de-Montarville

Qualifications

• Degree in Electronics or Telecommunication Technology
• Two years of experience in a similar position
• Bilingualism (French and English) in speaking and writing
• Spanish (a plus)
• In-depth knowledge of hardware and software
• Ability to quickly establish good working relationships with customers
• Basic knowledge of electronics 
• Familiarity with the ZENDESK service ticket and complaint system
• Strong sense of customer service
• Ability to work well with people
• Strong communication skills
• Excellent organizational skills.

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.