Product Coordinator - MarTech Platform and Governance

JOB TITLE: Product Coordinator - MarTech Platforms & Governance

LOCATION: Remote

• The Product Coordinator - MarTech Platforms & Governance plays a critical role in supporting the operational scale and governance of the organization's multi-tenant MarTech ecosystem. This role is responsible for managing intake processes, coordinating user access and recertification, and enforcing platform governance across a suite of MarTech solutions, including Adobe Experience Cloud and Adobe Experience Platform.


• Partnering closely with Product Management leadership, Solutions Architecture, and the Director of MarTech Strategy & Operations, this role drives consistency, transparency, and operational efficiency across internal and external stakeholders.

• Own and manage centralized intake process for MarTech requests.


• Serve as the central coordination point for MarTech intake and issue escalations.


• Track and report on intake SLAs, request status, and prioritization outcomes.


• Coordinate user access requests across MarTech platforms.


• Support quarterly user access recertification processes.


• Maintain governance logs and platform standards.


• Coordinate governance forums and triage meetings.


• Document decisions and maintain repositories.


• Track platform adoption, usage trends, and open issues.


• Assist with UAT coordination, release tracking, and communication.

• 4-6 years of experience in a coordination, operations, or MarTech support role.


• Experience with enterprise marketing technology platforms.


• Strong organizational and process management skills.


• Experience managing intake systems and workflows.


• Ability to manage multiple requests and stakeholders.


• Strong communication skills.


• Proficiency with Excel, PowerPoint, Jira, Workfront, or similar tools.

• Familiarity with Adobe platforms such as AEP, AJO, CJA, AEM, and Workfront.


• Experience supporting governance or access management processes.


• Familiarity with Jira, ServiceNow, or Workfront.


• Exposure to enterprise-scale governance environments.


• Exposure to digital marketing or customer journey management.


• Experience supporting issue escalation workflows.


• Familiarity with user access controls and audit processes.

• Maintains high accuracy and consistency.


• Improves transparency and responsiveness.


• Supports scalable governance.


• Builds strong stakeholder relationships.


• Demonstrates ownership and proactive problem-solving.