Product Management (PM) and Sales Support Specialist

About our Client  

Our client is a dynamic Canadian specialty chemical distributor that blends scientific expertise with strong global supplier partnerships to serve industries such as food and beverage, personal care, pharmaceuticals, and industrial manufacturing. Known for its entrepreneurial spirit and steady growth, the organization operates with the agility of a close knit team while supporting a broad international network.

The Product Management & Sales Support Specialist (Personal Care & Life Sciences) plays a key role in supporting both product management and inside sales initiatives across the Personal Care and Life Sciences portfolio.  This position partners closely with Sales and Marketing teams to drive commercial effectiveness, while ensuring the accuracy and integrity of all related sales and marketing documentation.

What you’ll be doing:

• Manage and maintain supplier price books, keeping the commercial team informed with accurate and up-to-date pricing
• Maintain a well-organized library of supplier product literature for easy access and reference
• Prepare documentation for landed cost requests to support effective pricing decisions
• Keep sales and customer records accurate, current, and well-structured
• Provide timely communication of pricing and quotes to customers as needed
• Contribute to the internal marketing of supplier product lines, helping build awareness and engagement across the commercial team
• Build product and market knowledge through ongoing training and development
• Participate in customer and supplier meetings, supporting relationship management and alignment
• Coordinate trade shows and seminars, assisting in the execution of key sales and marketing initiatives
• Support order processing by ensuring the Order Management team receives complete and accurate instructions
• Act as a key point of coordination between the Samples Coordinator and Sales team to manage customer sample requests
• Proactively follow up with customers on submitted samples to gather feedback and help move opportunities forward
• Maintain a centralized, supplier-specific tracking file for all samples, and prepare monthly or quarterly reports for suppliers as needed
• Support the Sales team in forecasting product needs to ensure appropriate inventory levels are maintained
• Monitor and track inventory across multiple warehouse locations throughout North America
• Collaborate with Regulatory and Quality teams to manage expiring inventory, including extensions or proper disposition of goods

What we require:         

• Post-secondary degree or diploma preferred; a combination of education and/or experience will be considered for the ideal candidate
• 1 – 3 years of relevant experience
• Previous experience in the Chemical Retail industry is preferred
• Prior experience working in Customer Relations in a B2B environment is preferred

Desirable Skills and Competencies:         

• Excellent communication skills required
• Strong relationship building skills
• Keen attention to detail is a must
• High degree of organizational and time management skills.
• Advanced skills with Microsoft Office (Excel, Word, and Outlook)
• Familiar with ERP systems
• High level of professionalism and the ability to deal effectively with all levels in the organization
• Proven ability to meet tight deadlines and work in a fast-paced environment
• Able to take initiative and work independently
• Ability to multi-task and work under pressure
• Flexible and able to work effectively as a team player

What We Offer:

• This role has an annual salary range of $65,000-$75,000 + bonus
• Flexible environment including the ability to work some days from your home office
• Team building and community volunteering events
• Career growth, development, and continuous learning opportunities
• Fun and outgoing professional environment that really cares and values it employees
• Eligibility to participate in company benefits program

We use AI technology as part of our application review process to assist in screening and assessment.  All applications are also reviewed by our recruitment team.

For consideration, please apply online. As part of our commitment to inclusivity, diversity, equity and accessibility, our goal is a workforce built on respect that reflects the communities we serve. We thank all applicants for their interest in MaxPeople but only those selected for an interview will be contacted. 

We are proud to be in compliance with the Accessibility for Ontarians with Disabilities Act (AODA), 2005 and the Integrated Accessibility Standards Regulation. We are happy to honor accommodations at any part of the recruitment process and invite you to let us know how we can help.