Product Manager (PO), ServiceNow Service Graph and CMDB Integration Strategy

• The mandate is targeting a technical Product Owner who can drive the data integration strategy into the ServiceNow CMDB, not a generalist product manager.  
  
  


• The repeated mention of Service Graph, IRE, Discovery, and data governance shows a need for a deep understanding of the CMDB model, beyond just translating business needs.  
  
  


• The role also requires the ability to balance multiple stakeholders—cybersecurity, vulnerability management, infrastructure, and operations—setting it apart from a PO focused solely on internal clients.  
  
  


• The note about helping set up the structure and agile way of working points to contributing to Agile governance of the project, without being a project manager or Scrum Master.  
  
  


• This profile is neither a Business Analyst nor a ServiceNow admin: it requires combining product vision, technical knowledge of the platform, and managing multiple stakeholders.
  
  

Requirement

• Bachelor's degree in an appropriate field, or equivalent education and/or experience deemed acceptable
  
  


• Minimum of 4 years of experience in IT/software product management, or equivalent relevant experience as a Product Owner
  
  


• Experience as a ServiceNow Product Owner or ServiceNow Product Manager
  
  


• Hands-on experience with Service Graph integrations and CMDB
  
  


• Knowledge of ServiceNow Discovery and data governance best practices
  
  


• Understanding of Identification and Reconciliation Engine (IRE) rules
  
  


• Knowledge of Agile methodologies in a delivery transformation context
  
  


• Knowledge of JIRA and Confluence
  
  
  
  

Requirements

PREFERRED

• Stakeholder management, prioritization, and strategic planning
  
  


• Interpersonal communication, written communication, customer focus, professional rigor
  
  

ASSET / NICE-TO-HAVE

• No specific additional asset or advantage communicated by the client
  
  
  
  

• No hands-on experience with ServiceNow CMDB or Service Graph on the resume
  
  


• No mention of a Product Owner or IT product manager role
  
  


• Business Analyst or functional analyst profile without responsibility for defining product strategy
  
  


• No exposure to data integrations or data governance
  
  


• Project officer or project manager profile without a Product Owner role
  
  


• No mention of JIRA and Confluence on the resume