Product Manager - Print Manufacturing

Canadian Bank Note Company (CBN) is a trusted leader in secure technology solutions for governments and businesses worldwide. The company operates across various business domains, including currency production, border security, civil identity, driver identification and vehicle information, excise control, lottery and charitable gaming.

Our 7 Core Principles shape and guide our corporate behaviours and underpin the sense of community you will experience at CBN. We pride ourselves on fostering a supportive and collaborative work environment, where employees are valued for their contributions and encouraged to grow professionally.

At CBN we seek long-term relationships with our employees and recognize and reward them with a competitive total compensation package that includes:

• An industry-leading defined contribution pension plan with company matching contributions (up to 5%) and payment of service fees;
• Best-in-class health, medical, and life insurance benefits;
• Access to virtual and telehealth services and apps; and
• Very progressive fertility, adoption, and surrogacy benefits to support all definitions of family.

Internal Job Title: Product Manager - Print Manufacturing

Job Type: Permanent, Full Time

Location: 145 Richmond Road/975 Gladstone Avenue, Ottawa

Work Model: On-site

Job Status: Existing Vacancy

Mandatory Requirements

• Security Clearance: Ability to obtain and maintain Government of Canada Secret (Level II) clearance.
• Travel: Ability to travel throughout North America approximately 10-15% annually.
• Work Hours: Ability to work outside of standard business hours as required.
• Physical Demands: Walk/stand for prolonged periods

Position Summary

As a Product Manager – Print Manufacturing, you will be responsible for developing a deep understanding of the complex and specialized equipment used to create various ID products and then utilizing that knowledge to assess product designs and play a role in recommending the most effective processes for their manufacture.  The Product Manager is the end-customer’s representative within CBN ensuring products are delivered on time, to specification, and within budget.

Responsibilities

Production Oversight

• Monitor (and in some cases perform) all duties and responsibilities of the Associate Product Manager.
• Make decisions (based on assessed risk and cost impact) that affect the quality, delivery, or cost of products (escalating to Senior Manager of Product Manufacturing or Value Stream Lead where necessary).
• Make quality decisions or recommendations based on the data with the customer’s best interests in mind.

Production Planning and Process Management

• Generate work orders that the manufacturing plant will leverage for all informational aspects of the project.
• Proactively ensure all materials are ordered and on track to meet the customer cost, delivery, and technical requirements as agreed to by manufacturing.
• Interact with suppliers to ensure the materials provided will generate a product that meets the customer specifications and requirements.
• Develop and track schedules against the commitments to the customer and escalate (in writing) when behind schedule.
• Support the development of associated production schedules, forecasts, and risk management plans and distribute them to all departmental representatives to ensure clear project communication.

Costing and Performance Improvement

• Understand the job costing reports and estimating process, at times providing input on the factory estimates. Review job costing reports and provide feedback on improving manufacturing performance on repeat orders.
• Complete post-production lesson-learned exercises and identify opportunities for future improvements where possible.

Communication and Coordination

• Responsible for all communication between suppliers, logistics, business development, and manufacturing that affect the quality, cost, or delivery timing.
• Organize and attend various client and internal production meetings, document the proceedings, and create and disseminate summaries to the team as requested.

Issue Resolution and Risk Management

• Address production issues/concerns that could negatively impact performance outcomes and, working with senior management, develop contingency and remedial action plans.

Knowledge

• Knowledge of the following:
  • Print manufacturing and production processes (printing methods, quality standards, production workflows, job costing);
  • Project management principles (scheduling, risk management, resource planning);
  • Basic understanding of Lean Six Sigma in a production environment;
  • MS 365, ERP system, analytics software.
• University degree or college diploma in Printing Technology, Manufacturing or Engineering is an asset (but NOT required).

Experience

• 3-5 years of working in a complex, multi product print manufacturing environment.

Competencies and Soft Skills

• Critical thinking
  • Analysis, problem solving, decision making
• Interpersonal skills
  • Communication, teamwork and collaboration, leadership
• Organization and time management skills
• Attention to detail
• Adaptable
• Growth mindset

Canadian Bank Note Company (CBN) is committed to fostering a diverse and inclusive workplace where all employees are treated with dignity and respect. We are proud to be an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other legally protected status.

We provide equal employment opportunities to all individuals, including women, Indigenous Peoples, persons with disabilities, visible minorities, and members of the 2SLGBTQ+ community. Our commitment to equity extends to all aspects of employment, including recruitment, hiring, promotion, compensation, benefits, training, and development. As part of our commitment to providing an inclusive, barrier free selection process, we ask that if you are contacted regarding the competition for this position, you advise the interview coordinator or any accommodation measures you may require.

At CBN, we value the unique perspectives and experiences that each employee brings to our organization, and we are committed to maintaining a workplace that reflects the diverse communities we serve. We believe that diversity and inclusion drive innovation and success, and we strive to create an environment where every employee can thrive and contribute to our collective goals.