Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. Join our team of trailblazers!

Our core values:

Integrity – We do what’s right, even when no one is looking.

Improvement – We do it well. Then we do it better.

Caring – We put ourselves in others’ shoes.

Authenticity – We like people, not pretense.

Determination – We kick down walls.

We are seeking a strategic and hands-on Product Owner – Business Systems to own the roadmap and backlog for a core business capability (e.g., Sales Enablement, Purchasing & Logistics, or Order Management & Finance).

This is not a ticket-taking role. You will challenge current-state processes, identify meaningful improvement opportunities, and partner across business and technology teams to deliver measurable outcomes. You’ll play a key role in shaping how systems, data, and workflows drive operational excellence and user experience.

As a Product Owner, you will

Product Strategy & Roadmap

Develop and maintain a clear product roadmap balancing immediate operational needs with long-term transformation goals

Align roadmap priorities to business strategy, KPIs, risk, and dependency considerations

Process & Solution Improvement

Identify gaps across processes, data, controls, usability, and automation

Evaluate friction points for customers and employees and propose scalable improvements

Challenge stakeholders to rethink and improve processes instead of replicating legacy approaches

Backlog Ownership & Delivery

Own and prioritize the product backlog based on business value, urgency, and effort

Translate business needs into:

Requirements and process maps

User stories and acceptance criteria

UI/UX expectations and measurable outcomes

Cross-Functional Collaboration

Partner closely with Project Managers, Developers, Solution Architects, D365 Admins, and Data teams

Facilitate workshops, backlog refinement sessions, demos, and decision forums

Ensure alignment across business and technical stakeholders

Testing & Release Execution

Participate in system testing and lead/support UAT

Validate delivered solutions against requirements before release

Coordinate release readiness, including training, documentation, and adoption activities

Performance & Adoption

Measure outcomes against defined KPIs

Ensure delivered solutions drive real business improvements

Support post-launch optimization and continuous improvement

To be successful in this role, you bring

5+ years in product ownership, business analysis, enterprise systems, or digital transformation

Proven ability to prioritize competing demands and connect technology to business outcomes

Strong business analysis skills:

Process mapping

Requirement definition

User stories and acceptance criteria

Benefit measurement

Excellent stakeholder engagement skills with the ability to influence and challenge effectively

Experience with testing, UAT, and validating delivered solutions

Strong communication skills—able to translate between business and technical teams

Comfortable working with data and KPIs to drive decisions and measure success

Solid understanding of UI/UX principles in business systems

Bonus points

Experience with Microsoft Dynamics 365 (Finance & Operations, Commerce, CRM), Power Platform, or similar enterprise systems

Background in retail, supply chain, logistics, finance, customer service, or sales enablement

Familiarity with Agile delivery practices and backlog management tools

Experience with process mapping, journey mapping, wireframing, or prototyping

Exposure to change management, training, adoption, and post-launch performance tracking

Who You’ll Work With

Senior Director, Business Enablement, Automation & Data

Business leaders, SMEs, and frontline teams

Other Product Owners and Enablement team members

IT teams including developers, QA, architects, and operations

Data, analytics, finance, HR, and external partners/vendors

Work Environment

Hybrid work environment with regular in-person collaboration sessions

Standard business hours with occasional support during releases or critical events

Minimal travel; occasional visits to stores, distribution centres, or business sites may be required

Why Join Trail?

Competitive salary + extended health benefits

Generous employee appliance discounts

Opportunities for career growth and development

Collaborative, team-oriented culture with events and volunteer programs

Opportunity to impact a trusted Canadian brand at scale

INDHP

We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Product Owner (626)

Job Description - Product Owner (626)