At MiniMed, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world.

About the Role

At MiniMed, every interaction is an opportunity to make a meaningful difference in the lives of people with diabetes. The Product Support Representative III serves as a compassionate and knowledgeable partner to our customers, providing expert support through phone and chat to help them confidently use our products every day. By troubleshooting complex product and software concerns, and guiding customers toward timely, effective solutions, this role directly supports our mission to make every day a better day for people with diabetes. Through documentation and collaboration, the Product Support Rep III also helps drive continuous product improvements—ensuring our solutions remain reliable, innovative, and centered on the needs of the people we serve.

Responsibilities may include the following and other duties may be assigned.

• Responds to customer product inquiries, issues or malfunctions via telephone or chat sessions.

• Troubleshoots customer concerns, issues raised during training, product use or malfunctioning products, and/or software applications and recommends corrective action.

• Interpersonal skills and product knowledge are critical to responding and troubleshooting to customer inquiries.

• Documents customer information, troubleshooting, and/or recurring product issues to support product quality programs and product development.

• Bilingual French and English is required to best support our customers

Must Have: Minimum Requirements

To be considered for this role, please ensure the minimum requirements listed below are evident on your resume.

• 4+ years of product support experience in medical device or other highly regulated industry

Nice to Have:

• 5+ years experience of product support experience in medical device industry

• Professional experience with customer conflict and complex situation resolution

• Demonstrated experience working in cross functional teams on technical assignment

• Professional experience with both independent workstream management and team collaboration

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

MiniMed offers a competitive salary and flexible benefits package

At MiniMed, we put people first. A commitment to our employees lives at the core of our values: We recognize their contributions. They share in the success they help create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life.

 

About MiniMed

We want to make every day a better day for people living with diabetes. Our team of creative innovators around the globe share a passion for finding the simplest solutions to the problems that people with diabetes face on a daily basis. For more than 40 years, we've been redefining what's possible, from intelligent dosing systems designed for real life to predictive insights that stay a step ahead, and we're dedicated to continuing to support our customers through every step of their journey — meeting them where and how they need it.