Production Support Analyst

Role Overview

We are seeking an experienced Production Support Analyst to support operational activities related to hosting enterprise applications within a shared hosting environment. The successful candidate will provide operational support, service request fulfillment, configuration management, and incident management services while supporting a large portfolio of Java-based applications.

This role requires strong expertise in middleware technologies, cloud platforms, service management processes, and operational support functions.

Key Responsibilities

• Support operational activities for hosted enterprise applications.
  


• Perform incident intake, triage, troubleshooting, and resolution activities.
  


• Coordinate and manage service request fulfillment processes.
  


• Assess, implement, and support change requests.
  


• Perform configuration management activities.
  


• Support middleware hosting environments and related infrastructure.
  


• Conduct reporting, operational analysis, and trend identification.
  


• Collaborate with technical and business stakeholders on operational initiatives.
  


• Communicate technical concepts effectively to non-technical audiences.
  


• Assist with change planning and implementation activities.
  

Required Qualifications

Middleware & Infrastructure Experience

• Experience with middleware application suites, including:
  




• IBM WebSphere Application Server NDM and Liberty
  


• IBM DataPower
  


• Urban Code Deploy
  


• Urban Code Velocity
  


• Middleware monitoring tools such as ITCAM and Dynatrace
  


• OpenShift
  


• Kubernetes
  


• Ansible
  




• 2+ years of experience administering:
  




• Oracle Solaris (Sun Solaris)
  


• Red Hat Enterprise Linux (RHEL)
  




• 2+ years of experience supporting middleware environments, including:
  




• IBM WebSphere Application Server
  


• Liberty
  


• NDM
  




• Experience with DevOps methodologies and CI/CD tools such as:
  




• Jenkins
  


• Urban Code Deploy
  


• Urban Code Velocity
  




• Experience managing containerized applications using OpenShift.
  


• Experience with secure file transfer technologies including FTP/SFTP solutions.
  


• Experience working with Ceph storage environments.
  


• Exposure to:
  




• Cloud technologies
  


• Network topologies
  


• Firewalls
  


• Load balancers
  


• DNS
  


• IBM MQ
  


• IBM ACE
  


• Informatica
  


• DataPower
  

Service Management Experience

• Experience with ITIL Incident Management processes.
  


• Experience with ITIL Change Management processes.
  


• Expertise in ITIL Service Management practices, including:
  




• Incident Management
  


• Problem Management
  


• Change Management
  


• Configuration Management
  




• 2+ years of experience managing incidents, problems, and service requests using Remedy/eSMT or similar service management tools.
  


• Experience analyzing operational data and identifying trends to improve processes.
  

Reporting & Communication

• Experience with reporting and data visualization tools such as Power BI.
  


• Strong communication and stakeholder engagement skills.
  


• Strong analytical and problem-solving abilities.
  


• Experience using Microsoft Office applications for reporting, automation, and data analysis.
  


• Demonstrated initiative, responsiveness, and ability to work independently.
  

About Symbiotic Digital.

Symbiotic Digital provides the IT Experts you need that solve problems and get things done. See what the top 2% in their field can do for you. (Symbiotic Digital is a division of Symbiotic Group Inc.) We serve customers in two ways, we provide:

1. Digital Experts: IT Consulting expertise. Bright Minds That Produce Proven Results
   


2. Recruitment: Find The Right People You Need
   

Serving IT & Business leaders, Symbiotic Digital provides a business system that enable us to provide the Expert Technical staff needed to solve challenging business and IT problems. IT leaders in the most reputable organizations in Canada have relied on Symbiotic Digital to help them staff difficult assignments with proven Experts uniquely evaluated by our proven QMS- Quality Management System Staff Development Model. We are a 100% Indigenous owned company.

Learn more online at https://www.symbioticgroup.com/home-sd/.

Please submit your most recent resume to: [email protected]

View All Jobs online at: https://www.symbioticgroup.com/view-jobs/