Production Support Engineer

Production Support Engineer

We are seeking an L1 / L1+ Production Support Engineer to join the Equities Support organization of a global banking client. This team operates in a follow-the-sun support model and provides operational support for pricing, risk, and market data platforms used by trading and risk teams across APAC markets, with a strong focus on Hong Kong operations.

This role combines application support, incident management, monitoring, troubleshooting, and light automation/development work. The ideal candidate is analytical, technically curious, and comfortable working in fast-paced, high-pressure financial environments.

Responsibilities

• Monitor and support Equities and Risk applications in production environments


• Perform first-line investigation and triage of incidents, alerts, and batch failures


• Support overnight and morning risk/pricing computations for trading desks


• Analyze logs, workflows, and data flows to identify root causes


• Escalate complex issues to L2/L3 teams with appropriate analysis and context


• Execute operational procedures and support business-critical daily processes


• Support Airflow workflows and scheduling pipelines


• Validate market and risk data availability and integrity


• Collaborate with traders, developers, and support teams across multiple regions


• Participate in production deployments and release validations


• Contribute to automation, monitoring, and operational improvement initiatives


• Create and maintain operational documentation and runbooks

Required Qualifications

• 2–5 years of experience in Application Support, Production Support, Site Reliability Engineering (SRE), or Backend Engineering


• Good understanding of Java-based applications and backend systems


• Experience working in Linux/Unix environments


• Strong SQL skills and ability to investigate data-related issues


• Experience with monitoring and logging tools such as:
  
  
  
  • Splunk
  
  
  • Grafana
  
  
  • Kibana
  
  
  • ELK Stack
  
  
  
  


• Understanding of distributed systems and APIs


• Familiarity with:
  
  
  
  • Kafka or messaging systems
  
  
  • REST APIs
  
  
  • CI/CD pipelines
  
  
  • Git
  
  
  
  


• Strong troubleshooting and analytical abilities


• Excellent English communication skills