Program Administrator

Ballad Group 

Ballad Group is looking to hire a Program Administrator who is passionate about teaching, connecting, and changing the lives of those who attend Ballad Group’s Work Employment Readiness and Connections Program (WERC). We know that’s a mouthful, so you can call it the WERC Program, pronounced “work”. We invite those who love carpentry and inspiriting others to join our team.

Who is Ballad Group? Well, our training programs have built capacity in diverse areas including entrepreneurship, insurance, information and computer technology, construction, French language acquisition, hospitality, supply chain management, and more. We have delivered unique training programs for a variety of organizations, Indigenous Communities and on behalf of the Ministry of Labour & Immigration, the Ministry of Community & Social Services and Employment and Social Development Canada. 

But what about the WERC program? Well, the goal of the WERC program is to develop and administer individually focused direct skill enhancement training and job placement to enable multi-barriered Albertans find and maintain employment. The WERC program will include in-class training as well as hands-on skills development in two simulated work sites for carpentry and hospitality.

The Opportunity

The Program Administrator will play a key role within Ballad’s Training Division in the Calgary Region. This position will be responsible for making a positive impact on every person that walks through our front doors. You will also be responsible program and project administration, student and employer relationship management and ensuring that our office runs smoothly.  The successful candidate will be expected to support each training program with their administrative requirements, have excellent communication skills and a creative aptitude for developing new processes to ensure all programs run efficiently.

The Program Administrator will utilize excellent judgment to develop credible and meaningful relationships with Ballad employees, program participants and other stakeholders, ensuring strictest confidentiality. This individual will work closely with each Program Team; WERC and Essential Skills to Success.

This position will report to the Program Supervisor and is located in our Calgary Training Centre.

Key Responsibilities

Program Administration

• Effectively and efficiently manage all program / project inquiries via, phone, email and website.


• Identify & procure supplies and materials required for program and training offices.
  


• Conduct follow-up phone calls where required.


• Greet, direct and support participants, clients and employers who walk in our doors.

Reporting and Analytics

• Accurately input data into Ballad’s data management system; Monday.com


• Support the Senior Program Administrator for completing Compass.


• Develop and manage reporting dashboards in collaboration with Program Advisor


• Assist with bi-weekly, monthly and project reporting.


• Prepare agenda’s and take notes at team meeting when requested

Marketing and Communications

• Ensure brand consistency on all internal training material and presentations


• Research, register and attend local networking events and job fairs to promote training programs


• Collaborate with the team leads to ensure consistency.


• Promote program activities internally and externally.


• Provide positive solutions to challenges amongst staff, participants, and partners.

Other duties that may arise from time to time and as may be assigned

 Experience

The position requires the following skills, experiences and abilities:

• Two or more years of relevant work experience,


• Experience in Employment Services is considered an asset,


• A post-secondary diploma in a relevant study or equivalent is an asset,


• Experience using compass is a bonus but not required,


• Excellent verbal and interpersonal communication skills


• Exceptional organization, time management, and prioritization skills;


• Strong team-oriented skills; and


• Strong interpersonal, relationship building and conflict resolution skills.