Program Assistant -6273D

Join Our Team
Imagine being part of an organization that adds value to our community, cares about its staff, and creates a supportive workplace environment. Starling Community Services (formerly Lutherwood) is a progressive, not-for-profit health and social service organization that strengthens people's lives by providing mental health, employment, and housing services to more than 16,000 people annually in Waterloo Region and Wellington County.

We need great people like you to help us realize our mission and support communities where everyone experiences mental wellness, opportunities for employment, a place to call home, and a sense of belonging.

One full-time contract Program Assistant position available, starting on October 13, 2025, and ending on January 02, 2026, working 37.5 hours per week.

What’s In It for You?

• Job Band D (hourly wages): Min - $22.88, Mid - $23.64, Max - $24.47


• A positive work culture, inclusive workplace policies, and employee wellness initiatives.


• Eligible to join the HOOPP defined pension plan on a voluntary basis.


• Access to our Employee and Family Assistance Program which provides free and confidential counselling, resources and services.


• 3 Weeks paid vacation (accumulated bi-weekly).


• 15 hours of personal time per year.


• Paid sick time (accumulated monthly) to a maximum of 300 hours.


• 11 paid holiday benefits per year plus a floater day.


• Discounted GRT passes through membership with Travel Wise.


• Employee Referral Incentive Program.


• Professional development and tuition reimbursement opportunities.


• Staff appreciation events.

Your Role:

• Acts as point of contact for client information systems.


• Provides a high level of customer service, and administrative support to Leadership.


• Triages program inquiries and information regarding services within the Agency.


• Provides administrative support, onboarding, and training for staff and programs throughout multiple locations.


• Works in alignment with the Agency’s commitment to equity to further create a sense of belonging at the Agency.


• The above tasks are representative but not all inclusive.

Your Talents and Experience:

• A college certificate or diploma in Office Administration and minimum two years administrative experience or equivalent education/experience combination.


• Advanced knowledge and skill in Office 365, Teams and SharePoint is essential.


• Able to adhere to a high standard of confidentiality with respect to client information systems.


• Experience working with a variety of information systems and training platforms is a definite asset.


• Strong communication, comprehension, and written skills.


• Ability to work independently with minimal direction.


• Ability to handle multiple tasks.


• Experience or knowledge of working in a social services environment is an asset.


• Fluency in multiple languages is an asset.

If you are community-focused and share our values and commitment to equity, we want you to grow with us. Please submit your application in confidence, no later than 4 pm on October 06, 2025.

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If you don't have every single requirement and the exact level of experience listed in our description, but the skills and experience needed for the role still resonate with you, please consider applying. Diversity of experience and skills combined with passion is a key to innovation and quality; therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require any support submitting your application or during the interview process by contacting Human Resources at [email protected] or by calling 519-707-1958 ext. 1247.

Our Commitment to Equity:
To better serve the diversity of our community, the agency is dedicated to creating an inclusive and equitable environment for both clients and staff, with particular attention to supporting BIPOC communities, 2SLGBTQIA+ individuals, and other historically marginalized and underrepresented groups. We understand that addressing systemic inequities is crucial to fulfilling our mission and promoting the well-being of the communities we serve.

Our equity strategy is guided by core principles that emphasize celebrating diversity, building strong partnerships, prioritizing client service, and recognizing equity is a shared responsibility.