Program Assistant, OW (PFT) (CUPE 85.25)

Basic Function:

To provide clerical support/activities within the Department. Tasks include, but are not limited to, word processing and data entry, printing of cheques/letters/reports, file transfers, filing, answering the telephone, sorting and distributing mail, and providing reception coverage.  In addition, this individual is required to provide backup to other Program Assistants in the Department.

Position Description:

• Responsible to download, save and distribute daily, weekly, monthly, quarterly and yearly report to the appropriate staff.
• Responsible for printing of daily and monthly Social Assistance Cheques, vendor cheques, payment statements and record in ledger for Accounting.
• Assign Eligibility Verification Program (EVP) audit list and complete EVP file preparation.
• Conduct 3rd party checks as needed and maintain logs and statistics.
• Monitor 3700 communication line.
• Scan and distribute incoming and outgoing mail.
• Prepare a paper drug card for clients, if necessary.
• Print and sort client letters and distribute to Case Managers.
• Provide back-up coverage for reception.
• Build Case Manager schedules (appointments, coverage).
• Create and send client appointment letters, as per CM schedules as needed.
• Reschedule clients and provide appointments for special applications.
• When required, assist Records Clerk with archiving, scanning and sorting mail for filing.
• Create overpayment reminder letters for terminated clients and mail out when needed.
• Record and input fraud complaints in SAMS and forward to Eligibility Review Officer (ERO).
• Manage ERO stats on spreadsheet and update ERO monthly on outstanding complaints.
• Monitor Eligibility Review tasks, work queues, investigations email and voicemail for new complaints.
• Gather incarceration information to support Eligibility Review Program and forward to ERO.
• Provide back up for accounting duties as needed.
• Perform other duties as assigned.

Knowledge and Experience:

• Grade 12 graduate plus one-year additional program, e.g., business/computer.
• Over one year up to and including two years related experience.

Skills and Abilities:

• A valid Ontario driver’s license and access to a reliable vehicle as travel is required.
• Sound interpersonal/communication skills.
• Knowledge of general office equipment - printers, fax machines, photocopiers, switchboard, calculators, etc.
• Knowledge of the corporate standard software, along with department-specific software (SAMS).
• Computer expertise in corporate standard software (Microsoft Office) and department specific software to data search and entry and to create and modify word processed documents.
• Must be aware of safe work practices as they relate to job responsibilities and work environment, and have the basic understanding of the Occupational Health and Safety Act.

Posting #: CUPE 85.25

Position: Program Assistant, Ontario Works

Status: Permanent Full Time

Number of Vacancies: 1

Employee Group: CUPE Local 4700

Salary: $24.96 - $31.20 per hour

Hours Per Week: 35

Division: Emergency and Social Services

Department: Social Services and Housing

Reports To: Program Manager, Ontario Works

Location: Simcoe, ON (combination of remote, in office and site work as required based on operational requirements of the role)

Posting Period: December 12, 2025 - December 22, 2025

How to Apply:

Follow the link below for the application process via Google Chrome or Microsoft Edge:

• Ensure the file extension for your resume document is .doc, .docx or .pdf
• If you are electing to include a cover letter, the cover letter and resume must be uploaded as 1 file.

Find out more information about Norfolk County here: Employment at Norfolk County - NorfolkCounty.ca

The Corporation of Norfolk County is an equal opportunity employer. Accessibility accommodations are available for all parts of the recruitment process. Applicants need to make their needs known in advance.

Successful applicants are required to provide the Employer with a current Criminal Record Check, including a Vulnerable Sector where required and verification of education.

Thank you for your interest in this position. Only those to be interviewed will be contacted.