Program Coordinator

REPORTS TO  

Program Manager

 COMPETENCIES

•         Customer Focus

•         Communication

•         Ability to Cope with Stress and work in a fast-paced environment

•         Problem Solving

•         Accountability, dependability, and detail-oriented

•         Ethics and Integrity

DUTIES AND RESPONSIBILITIES

• Leads the logistical scheduling of field staff (apprx. 300 pt workers): receiving, tracking, and filling leave requests, including last minute/same day time off requests, longer term leave and vacated positions.

• Assists the Program Manager with logistical aspects of programs, such as meetings, seminars, workshops, special projects, and events.

• Triages and responds to telephone, e-mail, and in-person inquiries from field staff.

• Assists with site visits as necessary.

• Tracks, prepares, and submits reports regarding vacancies, time and attendance.

• Supports retention and recruitment activities as needed.

• Provides administrative program support.

• Promptly reports any potentially dangerous situations to the Program Manager.

• Provides guidance relative to compliance with policies and safety regulations and practices of the OSC.

• Supports school programming (WalkSafe and RS4K) activities as needed

POSITION REQUIREMENTS

• Availability to work Monday to Friday, between the hours 6:30am – 5:00pm (approximately), though the OSC has WFH flexibility, staff could be required to work from the office at anytime.

• Police Records Check (PRC) with the Vulnerable Sector – PRC can be completed during the application process.  Costs associated with the PRC will be reimbursed by the OSC after three (3) months of employment.  Employment offer conditional upon a valid PRC.

• English proficiency is required, other languages an asset.

• Driver’s license and access to a vehicle – required.

• Post-secondary education in office administration, human resources, customer service, and / or hospitality would be an asset.

• Experience with community engagement / recruitment an asset.

• Proficiency in MS Office applications (Word, Excel, PowerPoint, Outlook).

• Strong written and verbal skills.

• Local travel will be required.

• Works well with others and takes direction and criticism in a positive manner.

• Highly effective project management, prioritization, multi-tasking, and time management skills to  meet deadlines.

• Maintain a calm and professional demeanor at all times.

• Energetic, self-motivated, and results oriented.

• Politically and culturally sensitive.

• Knowledge of scheduling, time and attendance tracking software an asset.

• Knowledge of client management/database management software an asset.

• Knowledge of program strategy, development, implementation, management and evaluation an asset.

• WordPress, Adobe Illustrator, and Canva an asset.

WORKING CONDITIONS

• Able to occasionally lift items as heavy at 50 lbs.

• Manual dexterity required to use desktop computer and peripherals.

• Local travel is required occasionally.

• Will  require occasional weekend or evening work.

• Mandatory availability Monday to Friday, 6:30am - 2:30pm, with WFH flexibility, though the OSC has WFH flexibility, staff could be required to work from the office at anytime.