Program Coordinator 2 FT/Permanent

Job Summary:

The Métis Family Services (MFS) Program Coordinator 2 oversees the daily operations of their respective program including directing staff assignments to ensure that the goals and objectives of the program are met. The Program Coordinator 2 provides supervision (includes casework), planning, coordination, administration, management, field training and support to Métis Family Services workers, as well as day to day direction and follow-up of referrals that come from the Ministry and MFS social work field staff, community agencies and the public. The primary goal is to reduce the number of Métis children coming into care and promote the healthy strengthening of youth and families, facilitate community strengthening and promote capacity building within the family unit.

Reports to: Associate Director of Programs & Practice

Key Duties & Responsibilities:

• Plans and develops a program in consultation with the Director of Programs and Practice. Plans and implements program activities and special events.


• Formulates program policies and procedures and evaluates the program in consultation with the Director of Programs and Practice.


• Oversees the day-to-day operation of the program by ensuring that the necessary facilities and equipment are in place, program guidelines and policies are adhered to, and program standards and licensing requirements are met.


• Supervises program staff by performing duties such as assigning work, providing feedback on performance, and conducting performance evaluations.


• Ensures good communication between front-line staff and management.


• Facilitate and participate in weekly case management team meetings.


• Oversees referral, intake, and discharge planning.


• Reviews follow-up cases to ensure maximum quality of client care.


• Ensure that accuracy with the program and client records.


• Ensure that client confidentiality and that consistent procedures are maintained.


• Maintains effective working relationships with the Team Leaders, MCFD, community services organizations and the Aboriginal welfare agencies.


• Ensures the services provided are reflective of an integrated case management/wraparound service approach.


• Ensures that services are strength-based and built on the family’s capacity to take care of their own children, as well as directing their own service plans.


• Participates in the recruitment and selection of program staff by performing duties such as screening applicants, participating on interview panels, and making hiring recommendations.


• Schedules program staff in accordance to program staffing requirements.


• Orients, determines the need for and provides training to program staff, volunteers and practicum students.


• Monitors and authorizes program expenditures and maintains financial records in accordance with established procedures. Prepares the program budget for submission and presentation to senior management and/or the Board of Directors.


• Promotes public awareness of and support for the program by performing duties such as producing promotional materials and attending community events.


• Liaises with community service providers and other professionals to coordinate service provision, facilitate referrals to the program and represent the organization or program in external events.


• Maintains related records and statistics and produces reports as required.


• May be required to drive from time to time to meet program needs.


• Performs other related duties as required

Qualifications, Education and Experience:

• Diploma in a related human / social service field


• Three (3) years of recent related experience, including one (1) year of supervisory or administrative experience or an equivalent combination of education, training and experience.

Skills and Abilities

• Excellent oral and written English skills.


• Expertise in facilitation and interpersonal communication skills


• Sound knowledge of Child, Family and Community Services Act and other relevant acts and statues


• Good working knowledge of related theories, principles, and techniques in child protective and family preservation/reunification services


• Ability to implement the philosophy of integrated case management/wraparound client service.


• Knowledge of Aboriginal/Métis healing practices, ceremonies, values and beliefs


• Ability to provide mediation and intervention with both staff and clients.


• Solid assessment skills including those required for good case management.


• Demonstrated teamwork, leadership and supervisory skills.


• Tact, sound judgement, good skills in handling complex interviews.


• Good computer skills and ability to navigate the internet.


• Excellent time and general management skills

Additional Information:

This position is required to perform in a stressful environment, often dealing with clients in crisis. Management of emergencies and providing assistance and support under the pressure of short deadlines is expected. The willingness to be flexible and to work effectively both independently when required and with the senior management staff is essential.

Core Competencies:

Indigenous Relations Behavioural Competencies:

• Cultural Agility is the ability to work respectfully, knowledgeably, and effectively with Indigenous people. It is noticing and readily adapting to cultural uniqueness in order to create a sense of safety for all. It is openness to unfamiliar experiences, transforming feelings of nervousness or anxiety into curiosity and appreciation. It is examining one's own culture and worldview, and the culture of Métis Family Services, and to notice their commonalities, and distinctions with Indigenous cultures, and worldviews. It is recognition of the ways that personal and professional values may conflict or align with those of Indigenous people. It is the capacity to relate to or allow for differing cultural perspectives and being willing to experience a personal shift in perspective. Effectively to other people from diverse backgrounds with diverse views.

Behavioural Competencies

• Developing Others involves a genuine intent to foster the long-term learning or development of others through coaching, managing performance and mentoring. Its focus is on developmental intent and effect rather than on a formal role of training. For this competency to be considered, the individual’s actions should be driven by a genuine desire to develop others, rather than by a need to transfer adequate skills to complete tasks.


• Seeking and Using Feedback involves recognizing that improving performance and authenticity can occur through a reciprocal relationship. This requires an acknowledgement that here is an opportunity for mutual learning and development and levels the field in what is brought to supervision. Reciprocal learning can require active listening and modeling personal change in order to foster trust.


• Decisive Insight combines the ability to draw on one’s own experience, knowledge and training and effectively problem-solve increasingly difficult and complex situations. It involves breaking down problems, tracing implications and recognizing patterns and connections that are not obviously related. It translates into identifying underlying issues and making the best decisions at the most appropriate time. At higher levels, the parameters upon which to base the decision become increasingly complex and ambiguous and call upon novel ways to think through issues.


• Expertise includes the motivation to expand and use technical knowledge or to distribute work-related knowledge to others.


• Reflective Practice is the ability to critically assess how one’s values, beliefs, ethics and culture influence decisions and relationships. An ability to demonstrate exemplary behaviour and curiosity regarding the perspectives of others results in appropriate boundaries and insightful practice.


• Responsive Learning is facilitated through multiple approaches to encourage a deepening and expanding of skill sets with a view to continuing to build expertise that result in improved individual and organization outcomes.


• Handling crisis involves effectively managing risks and crises and handling public relations.

Other Requirements:

• May be required to work outside core business hours (evenings and weekends)


• Required to use own vehicle. Valid Class 5 Driver’s License, Driver’s Abstract and a reliable and safe vehicle.


• Successful completion of security screening requirements of Métis Family Services, which includes a criminal records check, and/or Criminal Records Review Act (CRRA) check, police record checks, enhanced security screening and degree verification.


• Satisfactory proof of legal authorization to work in Canada.

Rate of pay: JJEP Wage Grid 14, Step 1 $33.77

Start date: As soon as possible.

Please apply for this position from our website at the following link https://www.metisfamilyservices.ca/opportunities

This position requires union membership.

Metis Family Services thanks all applicants for their interest in this career opportunity; however, only those considered for the position will be contacted.