Program Coordinator - Fitness (Group Fitness)

Program Coordinator - Group Fitness

WHY WORK FOR THE YMCA?

The YMCA of Niagara is a mission-driven organization committed to fueling a healthy, connected, and engaged Niagara. Our presence in over 100 program sites has been impacting the community with dedication and purpose for over 165 years.

Our legacy in the community is a testament to the transformative work we do. We serve a diverse range of individuals and families, with a commitment to inclusivity, collaboration, and the wellbeing of all. As we move forward, we are embracing a revitalized approach to meet the evolving needs of the community and actively contribute to transforming lives across Niagara.

Guided by our shared values – caring, health, honesty, inclusiveness, respect, advocacy, and responsibility - the YMCA provides our employees with meaningful opportunities to make a positive impact on individuals and the health of our communities.

Our dynamic team is dedicated to maintaining our growth trajectory though continuously adapting and innovating our services and programs to meet the changing landscape in Niagara.

NATURE & SCOPE

The Fitness Coordinator – Group Fitness is responsible for the development, delivery, and growth of group fitness programming. The role focuses on building strong member communities through high-quality class experiences, with an emphasis on participation, retention, and engagement (e.g., classes → community → retention), while contributing to membership growth and overall experience.

The incumbent leads instructors and volunteers, ensures consistent program quality, and aligns group fitness offerings with member pathways and organizational goals

RESPONSIBILITIES

Program Development & Delivery

• Plan, develop, and oversee group fitness programming to meet member needs


• Design schedules that optimize participation, accessibility, and program balance


• Ensure consistent, high-quality class delivery across all offerings


• Integrate group fitness into broader member engagement pathways
  

Youth & Older Adult Engagement

• Lead the development of programs that support older adult health and wellness


• Expand participation through targeted, inclusive programming


• Support retention through community-building and program progression


• Support youth participation through inclusive class offerings
  

Staff & Volunteer Development

• Recruit, train, schedule, and support group fitness instructors and volunteers


• Lead instructor development, including certification pathways where applicable


• Provide ongoing coaching, evaluation, and feedback
  

Member Experience & Engagement

• Foster a welcoming, inclusive, and engaging class environment


• Monitor participation trends and member satisfaction


• Support member onboarding through group fitness participation
  

Programs & Revenue

• Grow group fitness participation and program-based revenue


• Support development of specialty and small group programs


• Track participation metrics and adjust programming based on data
  

Operations

• Manage class schedules, coverage, and instructor coordination


• Ensure safe, organized, and effective program delivery


• Maintain adherence to YMCA standards, policies, and risk management practices


• Collaborate with the Fitness Coordinator – Individual Conditioning to support aligned member pathways and a consistent member experience.

Community Engagement

• Lead community-based initiatives, events, and partnerships related to group fitness


• Promote programs to increase awareness and participation


• Other Duties as assigned

QUALIFICATIONS

• Current Standard First Aid/CPR(C); The YMCA of Niagara will only accept a current certification that has WSIB approval


• Post-secondary education in a related field (e.g., Kinesiology, Fitness, Recreation)


• Group Fitness certifications or relevant training is an asset


• Experience in group fitness instruction or program coordination


• Experience supporting or leading staff and/or volunteers


• Strong communication and interpersonal skills


• Ability to build inclusive, engaging group environments


• Experience growing participation and program engagement


• Upon hiring, a clear and satisfactory criminal reference check inclusive of the vulnerable sector search (PVSC)  issued for the YMCA of Niagara.

COMPETENCIES

Service Orientation
Creates meaningful member experiences that support engagement and retention utilizing the Y Way

Leadership
Guides and supports instructors to deliver high-quality programs

Relationship Building & Collaboration
Builds strong connections with members, staff, and community partners

Quality & Outcome Focus
Ensures programming meets standards and drives participation

Coaching & Development
Develops instructors and volunteers through mentorship and feedback

Planning, Organizing & Problem Solving
Effectively manages schedules, programs, and operational needs

Diversity
Values and promotes diverse perspectives and inclusive practices that strengthen the YMCA community.

APPLICATION PROCESS

Interested applicants are invited to submit an application by noon on June 5, 2026.

Internal applicants are encouraged to apply on our internal job board by logging into their UKG portal and navigating to Myself > My Company > View Opportunities. Internal applicants are also encouraged to notify their supervisor before applying.

All applicants are thanked for their interest. Only those applicants being considered for an interview will be contacted by email.

Accessibility accommodations and materials in alternate formats for individuals with disabilities can be arranged upon request.

For more information on other opportunities at the YMCA of Niagara, please visit: ymcaofniagara.org