Program Coordinator LET

Scheduled Weekly Hours:

Union:

Work Shift:

Remote Type:

Duration:

Job Description:

This is a full time, non-union contract position requiring 35 hours per week, Monday through Friday. The role is primarily performed in person during daytime hours, with occasional evening work required to support online classes.

The position is based in Brampton and may require travel to various locations across Peel Region.

DUTIES

• Coordinate and oversee the day-to-day delivery of the digital literacy program for Ontario Works clients in Peel Region.

• Plan, schedule, and manage in person and online digital literacy classes and workshops.

• Travel to various program sites across Peel Region to support and oversee in person course delivery, as required.

• Work occasional evenings to support online digital literacy classes and program delivery, as required.

• Conduct client intake, eligibility screening, and needs assessments to ensure appropriate placement and support.

• Maintain program waitlists, registrations, attendance records, and client files.

• Support clients with limited digital skills to access and use technology, including email, Microsoft Teams, and online learning platforms.

• Coordinate, support, and provide guidance to Digital Literacy Instructors to ensure consistent, high-quality program delivery.

• Coordinate the distribution, tracking, and return of program devices.

• Lead outreach and promotion to support client recruitment and program awareness.

• Maintain relationships with internal and external partners to support referrals and service coordination.

• Ensure accurate collection, entry, and maintenance of client and program data in CIS and SharePoint.

• Monitor program performance, outcomes, attendance, and participant feedback, and implement improvements as needed.

• Assist with the preparation of funder reports and supporting documentation.

• Perform other related duties as required to support program delivery and funder expectations.

QUALIFICATIONS

• Community College diploma or equivalent required.

• Minimum of six (6) months of experience coordinating a skills training or digital literacy program.

• Ability to work flexible hours, including evenings, as required.

• Strong coordination, organizational, interpersonal, and administrative skills.

• Proficiency with internet use, email, and Windows based environments, including Outlook, Excel, and SharePoint.

• Demonstrated leadership skills and the ability to work effectively in a team-based setting.

• Strong verbal and written communication skills in English. Fluency in an additional language is considered an asset.

• Experience delivering information sessions in both virtual and in person settings.

Hourly Rate:

COSTI encourages applications from individuals reflecting the diversity of our community. COSTI is committed to fair and accessible employment practices and when requested, will make reasonable effort to accommodate people with disabilities during the recruitment and assessment processes when filling positions.