Program Facilitator

Job Summary:

The Program Facilitator is a member of the Group Services Team with a special focus on delivering and supporting public programs, special events and visitor experience. The position entails the utilization of leadership, customer service and communication skills to enhance visitor experience. 

Hours of work: Various, including weekends and evenings

Key Responsibilities:

• Greet all visitors and promote FortWhyte Alive’s attractions, activities, programs and events


• Provide high quality customer service to ensure positive visitor experiences


• Responsible for opening and closing the facilities and the main property gates


• Foster positive relationships with a variety of volunteers


• Facilitate equipment rentals for guests, ensure that equipment is returned and stored properly


• Deliver public programs including assembling supplies, adhering to schedules and supporting volunteers as needed


• Proactively engage with visitors, offering assistance and answering questions


• Monitoring onsite fishing and provide feedback on site regulations


• Check in with self-lead programming to offer guidance or assistance where needed


• Stay in regular contact with other staff members and volunteers onsite and offer support where needed


• Gather feedback from visitors and provide to your direct supervisor


• Report any health and safety or maintenance issues 


• Identify areas for improvement in accessibility and visitor experience


• Other duties as assigned

Qualifications:

• Good interpersonal and communication skills


• Working knowledge of Microsoft Office


• Demonstrated interest in and commitment to FortWhyte Alive’s Mission and Mandate


• Experience working with varied groups including children, youth, families, etc.


• Self-starter with team player qualities


• Strong communication and customer service skills


• Appreciation of outdoor activities (paddling, hiking, biking)


• Ability to lift and maneuver recreation equipment including canoes and kayaks


• Satisfactory child abuse registry and criminal records check


• Certification in First Aid and CPR, is an asset

FortWhyte Alive is devoted to developing a work environment and recruitment processes that are inclusive and barrier-free. Please let us know if an accommodation is needed at any stage of the recruitment process.

FortWhyte Alive is committed to creating and maintaining a diverse and inclusive workplace. Employment equity may be a factor in selection for this position. We welcome and encourage applications from Indigenous Peoples, Black people, People of Colour, LGBTQ2S+ people and people with disabilities.