Program Manager [Area Administrator]

Are you looking for a career opportunity where you can make a difference? If so, our growing team at Community Living Dufferin has career opportunities where you can do just that!

We are hiring a Area Administrator  - Full Time

The Area Administrator develops, co-ordinates and directs the overall operations of CLD’s programs which includes ensuring the well-being of the people supported. The position provides leadership and direction consistent with Community Living Dufferin’s mission, vision and values, the strategic plan and relevant legislation and regulation.

Key Responsibilities include: 

The specific purpose of the position is to oversee strategies, tactics, and processes for managing the materials, technologies, people, and services that keep the agency functional.

• Coaching, guiding and mentoring of staff for the ongoing performance evaluation in applicable programs.


• Set goals and objectives with staff and identify training needs as necessary.


• Responsible for the overall delivery of a range of services and supports from residential to non-residential. 


• Oversees projects, including developing schedules, sourcing third-party service providers, and managing the employees responsible for executing particular projects.


• Addresses and ensures consistency of service quality towards people supported. Ensures services are delivered consistently and in accordance with agency’s policies and procedures. 


• Involved in operational planning, monitoring, and analysis. Helps to make sure service delivery decisions align with CLD’s business goals. 


• Work closely with the finance department on expenditure management decisions, financial monitoring, variance analysis and annual budget development.


• Identifies, evaluates, prioritizes, and mitigates risks in the areas of both the overall delivery of services and individuals in receipt of supports. 

Educational and Job Requirements: 

• Social Services diploma or degree/equivalent or two years of post-secondary education in a relevant discipline.


• Management certificate or related course(s).


• A minimum of five years experience in supervision/management in the developmental services field. 


• Is familiar with, Reg. 299/10 Quality Assurance Measures, Accessibility for Ontarians with Disabilities Act (AODA) and other applicable legislation.


• Ability to interpret and implement the agency’s collective agreement.


• Computer skills including Microsoft suites, the internet and browsers.


• Mature, reliable, self-motivated, flexible and demonstrates sound judgment.


• Must have a valid driver’s license, proof of insurance and own vehicle.


• Must have a clear vulnerable sector check.


• Full-time 40 hours per week. 


• Must be able to work flexible hours including evenings and weekends. 


• Workload is subject to change.

Why work at Community Living Dufferin?

Our staff take pride in the work they do making a difference in the lives of the people we support and within their community. Working at Community Living Dufferin, you will be amongst a great team of people who are dedicated to recognizing the potential in others and helping to create an inclusive environment where all are welcomed and appreciated. Our staff also enjoy a workplace that fosters opportunities for skill development through educational opportunities.

We offer:

• Skill development through educational opportunities


• Opportunity to be part of meaningful and impactful work


• A great place to work and a diverse workforce


• Competitive compensation package

We appreciate your interest in our organization, only selected candidates will be contacted.

Community Living Dufferin is committed to providing a recruitment and selection process that is inclusive and free from barriers. Accommodations for job applicants with disabilities are available upon request and will be provided in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

Applicants are required, in advance, to make any accommodation request known to Human Resources by contacting (519) 941-8971 ext. 152 and we will strive to provide reasonable and appropriate accommodation for all applicants during the recruitment and selection process, which will ensure the process, is conducted in a fair and equitable manner.