Program Manager - Community Housing

Job Type: Permanent Full-Time (40 Hours per week, Mon – Fri)

About the Role

The Community Housing Program Manager is responsible for program development, service delivery, evaluation, and reporting, as well as the allocation of staff and financial resources for Alpha House’s Community Housing Program. This program supports clients across Calgary, many of whom have experienced homelessness and are living with addiction or mental health challenges. In this role, your responsibilities would include:

• Leading the planning and management of the program, ensuring housing units are fully occupied and appropriately staffed


• Developing and maintain strong relationships with agencies, stakeholders, landlords, neighbours, and community members


• Lead, train, and coach Team Leads, who in turn support front-line staff


• Act as a liaison between Alpha House and funders, including writing reports and supporting funding proposals


• Oversee the development and implementation of policies, procedures, and safety protocols


• Interview and hire staff, and support Team Leads in delivering consistent training, performance management, and feedback


• Ensure compliance with accreditation standards, policies, and procedures through regular program audits


• Oversee accurate and timely collection of client documentation and program data


• Respond to emergencies, complete incident reporting, and lead staff debriefings


• Address landlord, community, and client concerns, implementing improvements where needed


• Ensure the program is adequately resourced while maintaining fiscal responsibility


• Provide direct service support as needed to address staffing gaps


• Participate in an on-call rotation and support agency-wide initiatives and orientations

About You

We are looking for an experienced leader to join our team at Alpha House. The ideal candidate would have the following:

• Post-secondary education in a relevant field from a public institution (minimum 2-year diploma or bachelor’s degree)


• Several years of experience working with vulnerable populations, including front-line experience


• Strong understanding of addiction, harm reduction, trauma-informed care, and recovery-oriented practices


• Proven leadership experience, including coaching, training, and performance management


• Strong interpersonal and communication skills, with the ability to build effective relationships with stakeholders


• Sound judgment, professionalism, and the ability to handle sensitive situations with confidentiality and diplomacy


• Excellent organizational skills with the ability to manage multiple priorities and meet deadlines


• Ability to work independently, take initiative, and adapt in a dynamic environment


• Intermediate proficiency with Microsoft Office


• A valid Class 5 driver’s license and access to a reliable vehicle


• A strong understanding of and commitment to Alpha House’s mission

About Alpha House:

Alpha House is dedicated to providing safe, caring, and respectful environments for individuals dealing with addiction and mental health challenges. Our team is passionate about making a difference in the lives of those we serve, offering comprehensive support and resources to help individuals on their journey to recovery and stability.

Benefits of working at Alpha House

• Meaningful work supporting vulnerable populations


• Medical Benefits after six months of continuous work


• Personal Development and training opportunities

If this role sounds like something you are interested in, we urge you to apply!