Program Manager - Hospital Overflow Program

Position Type: Full-Time, Time-Limited Contract 
Start Date: July 3, 2026 
End Date: September 30, 2026 
Schedule: Overnight shifts, Friday-Tuesday 11:00 p.m. to 7:00 a.m. 
Reporting to: Director of Drop-In Services 
Compensation: $68,499.12 per annum, pro-rated  

Since 1933, Haven Toronto has been a drop-in centre where elderly homeless, marginally housed and socially isolated men can feel safe, where they can form and cultivate friendships, and become part of a community. Our vision is a safe and just community in which elder homeless men can live a quality and dignified life. 

Summary 

As part of the leadership team, the Program Manager will oversee the overnight program at Haven Toronto, a program of St. Michael’s Homes, delivered in partnership with St. Michael’s Hospital, Michael Garron Hospital, and the East Toronto Health Partners OHT.  

Individuals presenting at local emergency departments who do not require immediate medical attention are redirected to Haven Toronto for safe, supervised overnight rest. 

In addition to providing direct client support, the Program Manager is responsible for the effective day-to-day operation of the program, including leading and scheduling the staff team, overseeing payroll, and supporting the development and implementation of programming for clients living with substance use and mental health challenges. 

The Program Manager also supports the development of program-specific procedures, and oversees program development, implementation, and evaluation. This role includes supervising staff, participating in hiring, discipline, and performance management, and ensuring compliance with applicable legislation. 

Responsibilities  

• Oversee the day-to-day operations of the Hospital Overflow Program. 

• Provide leadership to the team of staff. 

• Participate in implementing the program when needed. 

• Work with senior management to implement effective human resources functions, including recruitment, on-boarding, performance management, professional development, discipline and change management. 

• Establish a positive, collegial, healthy and safe work environment. 

• Promote a program culture that fosters passion for the mission, vision and values of the organization. 

• As part of the leadership team, work collaboratively to ensure effective physical infrastructure, including supporting effective maintenance of the facility and required inspections. 

• As part of the leadership team, work collaboratively to ensure that programming meets organization standards and processes. 

• Prepare monthly statistics and program reports for the appropriate Director. 

• As part of the leadership team, work collaboratively to meet the organization’s legal Occupational Health and Safety requirements. 

• Manage program expenses to ensure that the Program operates within the annual budget. 

• Provide input to the Executive Director for the development of the annual budget for the Program. 

• Provide leadership in maintaining and building relationships with community partners and the broader community. 

• Representing the Program on the leadership team, participate in the development and implementation of the strategic plan, risk management assessment and planning, health and safety planning and representing St. Michael’s Homes on various committees. 

• Ensure effective and efficient procedures are in place for the Program. 

• Attend meetings as required. 

• Organize and lead participant engagement meetings and service user satisfaction surveys in the Program. 

• Participate in the supervisors’ meetings when able, as part of the leadership team at St. Michael’s Homes. 

Qualifications, Skills and Abilities  

• A university degree in a human services or related field 

• 3-5 years of progressive management and leadership experience including program management and staff supervision. 

• Registration with a regulatory college is an asset. 

• Demonstrated understanding of issues related to aging, homelessness, addictions, mental health, harm reduction and food or income insecurity. 

• Proven ability to work respectfully and effectively with individuals from diverse backgrounds. 

• Experience engaging adults who are economically marginalized in creative and meaningful ways. 

• Knowledge of downtown Toronto community and social resources is an asset. 

• The ability to establish rapport and credibility and build strong relationships with a range of stakeholders. 

• The ability to influence and engage others in a commitment to the Agency’s vision through collaboration. 

• Solid staff leadership skills, with the ability to attract, manage and inspire a talented and dedicated team. 

• Valid First Aid and CPR certification. 

If you feel you would be a good fit for this role with Haven Toronto, please submit a single document with a cover letter and resume by email to Natasha Wakaruk, Director of Drop-In Services. 

Haven Toronto strives to foster a workplace that reflects the diversity of the community we serve and welcome applications from all qualified candidates; however, only those selected for an interview will be contacted.   

Haven is also committed to developing an inclusive, barrier-free selection process and work environment. If contacted, please advise the hiring manager if you require any accommodation measures to ensure you will be interviewed in a fair and equitable manner. Information received relating to accommodation requests will be treated with confidentiality.