Program Manager, Robot Fleet Deployment

Your New Role and Team

Sanctuary, a world leader in building AI-based control systems for humanoid robots, is looking to hire a Program Manager, Robot Fleet Deployment to oversee the deployment of advanced humanoid robotic systems at customer sites.

Reporting to the Chief Operating Officer, the role will manage the end-to-end delivery process, ensuring that our innovative solutions meet both our high standards and customer expectations. This role requires a unique blend of technical expertise, project management acumen and a passion for robotics.

• Plan and lead the deployment of robotic systems at various customer locations, managing all aspects of the project.
• Serve as the primary point of contact for customers during the deployment phase, ensuring clear communication and effective resolution of issues.
• Achieve a reduction in deployment cycle times through efficient planning and execution, aiming for continual improvement in process speed without compromising quality.
• Maintain high levels of customer satisfaction measured through post-deployment surveys, ensuring that customer relationships are strengthened and potential for repeat business is increased.
• Define key performance indicators (KPIs) for successful deployment projects, such as customer satisfaction scores, budget adherence, deployment cycle times, and system uptime.
• Include a structured mechanism for gathering customer and internal feedback to refine deployment strategies and provide insights for the engineering/product teams.
• Collaborate with engineering and product teams to understand and communicate technical requirements and potential challenges in the deployment of robotic solutions.
• Develop and maintain comprehensive project plans, ensuring timely completion and adherence to budgets.
• Coordinate with cross-functional teams including sales, engineering, and support to align project objectives and company goals.
• Oversee the training of customer personnel on the use of new systems and provide the necessary documentation for future reference.
• Monitor and report on the status of deployments, including risk management and mitigation strategies.
• Manage deployment budgets effectively, ensuring projects are completed within financial constraints while achieving all project deliverables.
• Adhere to all applicable industry standards and regulatory requirements during each deployment, ensuring full compliance and documentation.
• Foster a culture of continuous improvement by collecting feedback and lessons learned from each deployment.

• Bachelor's degree in mechatronics, electrical, mechanical engineering, computer science, or engineering physics; a related technical field or equivalent work experience
• Project management experience, ideally within the field of robotics or technology deployment.
• Proven ability to manage key stakeholder relationships.
• Deep understanding of robotics and system integration in commercial or industrial settings.
• Ability to travel up to 50% of the time to customer sites.
• Work authorization for Canada and the United States.
• Formal project management certifications such as PMP, PRINCE2, or Agile methodology
• Regulatory Compliance Expertise specific to robotics, safety.

• Strong leadership skills and the ability to manage multidisciplinary teams.
• Excellent communication and interpersonal skills
• Proficiency in project management tools and methodologies
• Familiarity with cross functional team project management
• Excellent time management and multitasking skills
• Adapt to ambiguous situations and generate clarity
• Ability to analyze and problem solve complex challenges
• Ensure accurate records of deployment processes and client-specific adjustments.
• Financial acumen for budget tracking and management to keep project costs within defined limits.

• Above all else, a consistently positive attitude and a willingness to do whatever it takes to create robust solutions to complex problems
• Customer-centric mindset
• Personable and able to work across multiple levels of the organization
• Optimistic listening and conflict resolution capabilities
• Demonstrated ability to influence others without authority
• Eager to take on new challenges with tenacity and positivity
• Patience, persistence, and attention to detail when resolving performance issues
• Obsession with bringing human-like intelligence to machines
• Affinity for identifying and implementing process improvements, making deployment workflows more efficient.