Program Supervisor

Ready to take your career to the next level AND make a meaningful and lasting impact? CarePros is growing, and our new PDD Programs could be the step you have been waiting for!

CarePros is one of Edmonton’s leading agencies providing Trauma-Informed Therapeutic Foster Care Placements to children and youth. We focus on cultural connection, family reunification and the transition of complex youth with disabilities into adulthood.

The Opportunity

We are seeking an energetic and compassionate Program Supervisor for our TFC Team (Therapeutic Foster Care) in Edmonton, AB. This role reports to the Senior Program Supervisor,  while managing responsibilities focused on supportive care and engagement with our persons served. Taking pride in supporting families from all backgrounds throughout the intake process through to discharge. This role embodies time management, exceptional organization, and knowledgeable about behavioural care and disability services in a residential setting.

Work Schedule

• Monday - Friday (40 hours per week)

Before You Apply…

• This is more than another job on your resume; it's a meaningful career built on trust, compassion, and purpose.


• The sense of safety, joy, and belonging of multiple individuals depends on your commitment to consistently showing up with presence and care.
  

Why This Role Matters

Our goal is to deliver excellence in service for individuals we support while building teams equipped with the knowledge, confidence, and compassion to truly make a difference. You will hone opportunities for skill-building, empowerment, and meaningful progress. Using your intentional, person-centred practice rooted in safety, dignity, and respect, you will help individuals make purposeful choices. This work will challenge your patience, stretch your creativity, and demand your accountability! It is your opportunity to make a meaningful and lasting impact in the lives of those who rely on your support.

Leadership Qualities You Embody:

Treat others with the respect and kindness you would wish for yourself, maintain a calm demeanour in times of crisis, and excel in a fast-paced environment. Your ability to remain composed and effective under pressure will be crucial. Utilize your deep knowledge of trauma-informed practices and continuous quality improvement models to guide and support your direct reports effectively.

The Program Supervisor will oversee CarePros' family-based and front-line service providers, ensuring that the services delivered are not only in line with CarePros policies and industry standards but also meet the needs of our clients and their families in a compassionate and respectful manner.

What Your Success Looks Like

• Your teams knows they can go to you with any question or concern.
  


• The people you support feel safe, valued, and genuinely cared for thanks to the trust and consistency you bring to their lives.
  


• You see growth unfold as individuals develop new skills, form meaningful relationships, and participate more fully in their communities.
  

Your Day to Day

• Oversee the responsibilities and duties of their team


• Coordinating with administration within various program services


• Manage regular performance coaching and one-to-one meetings for growth and support for their team


• Oversee and manage the accuracy of their teams training and skills for compliance


• Distribute data reports to various internal/external stakeholders

• Develop and implement service process improvements to increase quality of client care provided


• Coach the team and respond when necessary to crisis situations using trauma informed de-escalation techniques


• Manage safety plans

What you bring to the table

• Flexible to participate in our “On-Call Rotation” as needed.


• Post-secondary education (Social Work, Community Addictions / Mental Health, Child and Youth Care) or another related field.


• 5+ years’ experience supervising or managing front-line care employees and family based contractors.


• 5+ years’ experience working with Children and Family Services, Family Support for Children with Disability.


• Experience working with children and youth contracts.
  


• Hands on experience with providing care for others with developmental disabilities or complex behaviours.


• Unmatched verbal/written communication, technology, and documentation skills.
  

Compliance Regulated Requirements

• Own a reliable 4-door vehicle to transport individual(s) in care.

• Active Alberta Class 5 Driver's License.


• Clear Alberta 10-year Driver's Abstract (10 years driving experience not required).


• Current Standard/Intermediate First Aid with CPR Level C (Canadian Provider in person or blended).


• $2 Million Alberta Auto Insurance Liability coverage.


• Clear Criminal Record with Vulnerable Sector Check obtained in last 6 months.


• Clear Intervention Record Check obtained in last 6 months.

Regulated Physical Requirements

• Walk and stand for extended periods, including long distances.


• Bend, kneel, crouch, and maintain balance.


• Work in varied environments, including outdoor and seasonal conditions.


• Lift, push, or pull up to 10 pounds occasionally; reach overhead and outward.


• Perform fine motor tasks (typing, grasping, holding) and repetitive movements.


• Communicate verbally and maintain physical stamina for short and long durations.

CarePros Offers You

• Group RRSP matching after 1 year of active full-time employment.


• Employee and Family Assistance Program and Health, Dental, and Vision benefits.


• We are partnered with ZayZoon, an employee benefit that gives you instant access to your wages ahead of payday.


• Structured rotation for built-in balance and recharge time.
  


• Career opportunities in a growing, award-winning agency.


• Innovative technology to assist in providing daily care.
  


• Cornell University TCI Training (Therapeutic Crisis Intervention).


• Ongoing training and professional development.


• A collaborative and diverse organization supporting you, so you never feel alone!

We thank all applicants for applying; however, only candidates selected for an interview will be contacted.

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