Project Manager

Project Manager

The Project Manager is a key member of the Customer Experience Team (CET) functioning in Project Support or Project Manager capacity. Knowledge pertaining to Ontario and Canadian environmental regulations is required.

Your responsibilities:

• Develop strong client relationships through top notch customer service


• Act as the key liaison between the clients, laboratory and Bureau Veritas Management to ensure overall satisfaction which is critical for the development of a loyal client base


• Responsible for effective daily service, satisfaction and maintenance of client accounts


• Respond to all client communications (telephone and email) and redirect communications to CET members as required


• Provide clients with technical support on their varied sampling projects


• Provide consultation, recommendations, data interpretation and other technical assistance to clients


• Remain current on the interpretation and application environmental regulations


• Stay current with all methods, corrective action requests (CARs) and management of change (MOCs) via the various reporting tools of the QSI and CRM databases


• Document and ensure closure to all client complaints, CARS


• Actively participate with the business development team in the development and execution of the regional sales strategies; including new account identification, tailoring services to meet client needs, and regular account reviews


• Work in conjunction with clients to coordinate all related project requirements


• Facilitate communication between clients and other laboratory departments


• Coordinate reports, data, billings and client requests


• Assist with the preparation of correspondence and reports for technical analytical data review, marketing information, and other related documentation


• Execute IT test plans, records results and provides feedback


• Effectively execute to CET key performance indicators (KPIs)


• Work with accounting staff to facilitate discussions on client accounts receivable concerns and assist with collection of monies owed


• Adhere to all Health and Safety Regulation


• Ensure Quality Standards are maintained


• Provide client feedback to the Bureau Veritas management


• Adhere to and participate with all QA/QC policies of the organization


• Engage in cross-training/career pathing to support overall success of the Customer Experience Team


• Other responsibilities as assigned

You are an ideal candidate if you have:

• University degree or college diploma in Sciences, preferably chemistry or environmental related and/or equivalent experience


• 3-5 years’ experience in the environmental industry


• Demonstrated success in Project Manager Assistant roles and/or experience in Laboratory Operations.


• Basic chemistry knowledge for application in a laboratory setting


• Good working knowledge of current regulations and guidelines in order to provide effective client advice


• Good knowledge of computers (Microsoft Word, Excel and Outlook)


• Ability to communicate effectively and work collaboratively with lab operations, Business Development Managers and the CET members


• Good time-management, multi-tasking and priority setting skills


• Strong verbal and written communication skills (French is an asset)


• Strong organization skills with high attention to detail and focus


• Ability to work independently as well as engage others when required in the escalation of concerns


• Bureau Veritas Values and are always professional


• Ability to be responsible, dedicated and motivated

Work Conditions

• Office environment with frequent interaction in a laboratory environment


• May require flexible workings hours, overtime and shift work


• Changing priorities and balancing workload to meet tight deadlines


• Liaison activities and internal/external negotiations


• Minimal exposure to hazardous chemicals


• Some travel to customers/conferences and other Bureau Veritas locations (as required)