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Project Manager

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Job Description - Project Manager


Project Manager

The Project Manager is a key member of the Customer Experience Team (CET) functioning in Project Support or Project Manager capacity. Knowledge pertaining to Ontario and Canadian environmental regulations is required.

Your responsibilities:


  • Develop strong client relationships through top notch customer service

  • Act as the key liaison between the clients, laboratory and Bureau Veritas Management to ensure overall satisfaction which is critical for the development of a loyal client base

  • Responsible for effective daily service, satisfaction and maintenance of client accounts

  • Respond to all client communications (telephone and email) and redirect communications to CET members as required

  • Provide clients with technical support on their varied sampling projects

  • Provide consultation, recommendations, data interpretation and other technical assistance to clients

  • Remain current on the interpretation and application environmental regulations

  • Stay current with all methods, corrective action requests (CARs) and management of change (MOCs) via the various reporting tools of the QSI and CRM databases

  • Document and ensure closure to all client complaints, CARS

  • Actively participate with the business development team in the development and execution of the regional sales strategies; including new account identification, tailoring services to meet client needs, and regular account reviews

  • Work in conjunction with clients to coordinate all related project requirements

  • Facilitate communication between clients and other laboratory departments

  • Coordinate reports, data, billings and client requests

  • Assist with the preparation of correspondence and reports for technical analytical data review, marketing information, and other related documentation

  • Execute IT test plans, records results and provides feedback

  • Effectively execute to CET key performance indicators (KPIs)

  • Work with accounting staff to facilitate discussions on client accounts receivable concerns and assist with collection of monies owed

  • Adhere to all Health and Safety Regulation

  • Ensure Quality Standards are maintained

  • Provide client feedback to the Bureau Veritas management

  • Adhere to and participate with all QA/QC policies of the organization

  • Engage in cross-training/career pathing to support overall success of the Customer Experience Team

  • Other responsibilities as assigned

You are an ideal candidate if you have:


  • University degree or college diploma in Sciences, preferably chemistry or environmental related and/or equivalent experience

  • 3-5 years’ experience in the environmental industry

  • Demonstrated success in Project Manager Assistant roles and/or experience in Laboratory Operations.

  • Basic chemistry knowledge for application in a laboratory setting

  • Good working knowledge of current regulations and guidelines in order to provide effective client advice

  • Good knowledge of computers (Microsoft Word, Excel and Outlook)

  • Ability to communicate effectively and work collaboratively with lab operations, Business Development Managers and the CET members

  • Good time-management, multi-tasking and priority setting skills

  • Strong verbal and written communication skills (French is an asset)

  • Strong organization skills with high attention to detail and focus

  • Ability to work independently as well as engage others when required in the escalation of concerns

  • Bureau Veritas Values and are always professional

  • Ability to be responsible, dedicated and motivated

Work Conditions


  • Office environment with frequent interaction in a laboratory environment

  • May require flexible workings hours, overtime and shift work

  • Changing priorities and balancing workload to meet tight deadlines

  • Liaison activities and internal/external negotiations

  • Minimal exposure to hazardous chemicals

  • Some travel to customers/conferences and other Bureau Veritas locations (as required)


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