Project Manager (Client Engagement Department) , We Are Social

Project Manager (Client Engagement Department)

We Are Social is a global, socially-led creative agency who delivers world-class creative ideas with forward-thinking brands. We use cultural insights to create connections between people and brands — we call this social thinking. With an international team of over 1300 people across 20 offices, we’re on a mission to put social thinking at the centre of marketing.

We are on the lookout for a Project Manager to join our Toronto office to join our growing Client Engagement team.

You’ll be working alongside an enthusiastic group of talented teammates across multiple departments, supporting key productions for socially-led campaigns, activations, and editorial content. This includes in-office (hybrid) and on-site client meetings as necessary.

Reporting into a group Account Director, you and your growing team will be working across one of our key clients with an eagle-eye level of detail. Bring your production network, bring your entrepreneurial energy, bring your love for creativity!

What does the role involve?

As the Project Manager you will own all the workstreams across a key fast-paced account, looking after internal teams of creatives and strategists, as well as being a key client contact for our account on delivery of social organic and paid assets.

You will draw on your existing knowledge of how creative and content is produced and how to successfully deliver daily, while demonstrating solid Project Management skills – including scoping work, documenting key deliverables and associated timings and cost, booking resources, and managing a project team with focus on hitting deadlines, and be confident managing projects from start to completion.

You need to be a natural communicator, friendly and approachable with a good attention to detail and accuracy in all communication, whether internal or external. As one of the main client contacts, good client management skills is key, managing your own time, and setting expectations for the client for what will be delivered when.

The nature of our offering here at We Are Social requires a high level of flexibility, common sense and versatility. Our client’s expectations, and being market leaders within our field, require a ‘can do’ approach from all our staff; a commitment to finding solutions and looking for innovative ways to deliver work on an ongoing basis.

Main Responsibilities:

• Proven PM skills within a creative agency culture, including writing/updating timing plans, budgets, delivery plans and managing resources within your team


• Take ownership of retainer and project deliverables across your projects and see them through until completion


• Strong with finances, you understand that effort equals budget-spend, and you stay on top of budgets throughout all your projects. This includes ongoing reconciliations.


• Used to managing clients and managing client expectations and comms in partnership with your client services counterparts. You will be working closely with the client service team who own the client relationships, however having the finesse of being client facing is necessary.


• Used to working in a very fast paced environment, managing change in a multi workstream and multi team culture


• Confident managing a variety of work intended for digital and traditional platforms including social and editorial content, experiential and production ideas


• Good social platform knowledge and understand what audiences look for in social content, know formats and platform restrictions well


• Familiar with agency turn-around times and ways of working – good understanding of the dynamics of agency processes and enjoy the pace and challenges this brings


• Proactive when it comes to foreseeing problems, and can articulate these to the relevant people when required


• Proactive when it come to managing profitability of your projects - monitoring costs and proactively communicate overruns/financial issues to your senior team member in a timely manner


• Ensure all work is paid for – and that client requests are costed and approved before work is booked for production


• Flexible approach to working hours as some show launches/shoots/interviews may happen outside of standard working hours


• Ensures all work is signed off at the right stages, by the right people (both internal sign-off, and client approvals, e.g. of creative ideas or video assets)

What are we looking for?

• 3+ years working as in a creative agency environment in a project management role


• Proficient in mastering an agency finance system and tools

• A champion of process, and can educate others around them to adopt the same process proficiency


• Good with finances and figures (‘head for numbers’), experience leading cross functional estimates, building Statements of Work, and handling BCRs


• Experience managing creative production from digital content, integrated brand campaigns, including but not limited to third party vendor management


• Good at managing people and understand how to get the best out of a team and a client


• Good communicator – both with internal and external individuals, and client


• Positive, with a ‘can-do’ attitude, attention to detail

What’s in it for you:

We value the ‘whole you’

• An innovative and entrepreneurial work environment that promotes ingenuity and individuality - with the best of colleagues, and the best of clients


• Hybrid work models and flexible hours, plus a work from anywhere policy for short-term stays in other regions


• Generous Vacation starting at 3 weeks + 1 extra week over the holidays


• Agency summer days (exact policy differs per campus and agency)


• Modern, open co-working spaces with coffee & snack bars, located in great city neighborhoods, close to shops and restaurants and easy access to public transport


• Dogs allowed, dedicated Play Room to support families and Private wellness room (in select offices)


• Team social events - holiday parties, seasonal gatherings, weekly happy hours, inspiring speakers and more!

We are obsessed with learning and being better humans

• In-house learning & development sessions and annual career and growth conversations’


• Access to internal network of opportunities across all agencies


• Focus on developing BIMPOC Talent via our BIMPOC Mentorship Program


• Internal EDI group(s), programs & initiatives across Plus Company and opportunities to be involved in employee resource group(s)

We invest in your health and wellness:

• Flexible benefits to support your individual lifestyle and life stage – with access to a personal wellness spending account you can use for a wide range of wellness expenses, including gym membership fees, pet care, education expenses, and much more!


• Comprehensive mental health support including access to a virtual mental health therapy clinic providing you with personalized therapist guided iCBT programs and live therapy, access to health clinicians 24/7, and a holistic array of other health and wellness resources to support you and your family.


• A responsible sick & personal absence days policy designed so you don't have to worry the moment a personal obligation or emergency arises.


• Maternity leave top up program.

We’re humbled by the number of talented people who apply to work with us every day. And, we thank each and every one of you. Truly. We’ll reach out directly to those we’d like to meet for an interview.

Creating meaningful work means embracing different perspectives. We are an equal opportunity employer and do not discriminate based on age, colour, ability, national origin, race, religion, sex, or sexual orientation. Not only are these provisions protected by provincial and federal law, embracing difference is what makes We Are Socialwhat it is—and we wouldn’t have it any other way. We pride ourselves on our inclusive and accessible workplace. If you need any accommodations during the interview process to make it work for you, let us know.

We’re part of the Plus Company - the Entrepreneurial Network!

Plus Company is a unique partnership of forward-thinking creative agencies. As a network, we unabashedly believe anything is possible. Why? Because possibility is what powers the big dreams and limitless drive of an entrepreneur. And entrepreneurial agencies are what we’re made of. A whole network of them.

Together with Plus Company agencies, we use our collective strengths to form bespoke, innovative and integrated teams that deliver a positive impact on your business. That means faster time to market, less bureaucracy to navigate, and no end to the creative magic-making for our clients.

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