Salary :
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This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Property Claims Vendor Consultant based in Canada.
This role sits at the intersection of vendor management, property claims operations, and strategic performance optimization within a large-scale insurance environment. You will be responsible for strengthening relationships with external service providers while ensuring claims-related vendors deliver high-quality, cost-effective, and compliant services. The position combines analytical oversight, stakeholder collaboration, and hands-on operational coordination across onboarding, performance monitoring, and issue resolution. You will play a key role in improving vendor performance frameworks, driving cost efficiencies, and enhancing service delivery standards. Working in a remote-first setup, you will engage with internal claims teams and external partners to ensure seamless execution across the vendor ecosystem. This is a high-impact role that directly supports operational excellence and customer satisfaction in property claims services.
Accountabilities:
- Manage and optimize relationships with property claims vendors, ensuring alignment with contractual obligations, service expectations, and business needs.
- Coordinate vendor onboarding and offboarding processes, including due diligence, system integration, and smooth operational transitions.
- Monitor vendor performance by establishing KPIs, conducting regular reviews, and ensuring compliance with quality, cost, and service standards.
- Identify cost-saving opportunities through data analysis and implement initiatives to improve efficiency and reduce operational spend.
- Serve as the primary escalation point for vendor-related issues, resolving disputes and addressing performance gaps in collaboration with internal stakeholders.
- Continuously evaluate and improve vendor management processes, tools, and workflows to enhance transparency and effectiveness.
- Recommend and support automation and process optimization initiatives to streamline vendor operations and reporting.
- Conduct vendor assessments to ensure alignment with organizational requirements for quality, risk, and cost efficiency.
Requirements:
- 5+ years of experience in vendor management, procurement, property claims, or insurance operations within complex environments.
- Strong background in property insurance claims processes, vendor oversight, or claims service provider management.
- Experience working with performance management frameworks, including KPI development, monitoring, and reporting.
- Familiarity with property claims tools and platforms such as Xactimate is considered an asset.
- Proven ability to manage stakeholder relationships and act as a key liaison between vendors and internal teams.
- Strong analytical and problem-solving skills with experience using data to drive operational improvements and cost savings.
- Experience in insurance or financial services environments is strongly preferred.
- Excellent communication, negotiation, and conflict-resolution skills.
- Ability to work independently in a remote, cross-functional, and fast-paced environment.
Benefits:
- Competitive annual salary ranging from approximately $73,500 to $116,850 CAD depending on experience
- Fully remote work arrangement across multiple Canadian provinces
- Comprehensive benefits package including health, dental, and retirement savings plans
- Employee discounts on insurance products and services
- Wellness allowance and personal reflection days to support work-life balance
- Tuition reimbursement and professional development support
- Retirement savings program with employer matching contributions
- Employee programs supporting home office setup and student loan repayment assistance
- Strong community involvement and volunteer engagement opportunities.
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