Property Management and Housing Support Coordinator

Employment Type: Full time
Schedule: Monday to Friday 8:00 a.m. to 4:00 p.m. or as needed
Reporting to: Property Management Supervisor
City: Red Deer
Number of Positions to Fill: 1
RFR #: 2069

 The Mustard Seed is committed to helping people experiencing homelessness transition to and maintain healthy, sustainable lifestyles. Reporting to the Property Management Supervisor, the Property Management and Housing Support Coordinator supports property management operations, tenant communication, maintenance coordination, and policy compliance to help maintain a safe, clean, and healthy living environment. This role also provides operational and administrative support, responds to tenant concerns, and contributes to consistent service delivery and effective site operations. In addition, the role supports the physical, emotional, social, and spiritual well-being of residents in Permanent Supportive Housing, working collaboratively with their support systems to promote independence, community engagement, and housing stability.

DUTIES AND RESPONSIBILITIES:

• Oversee Tenant Management according to the RTA and The Mustard Seed Policies


• Oversee the appropriate maintenance of The Mustard Seed housing properties in Red Deer and ensure compliance with codes, municipal bylaws and tenancy license standards


• Build strong working relationships with community agencies and network


• Communicate available rentable space accurately and market all vacancies


• Arrange and conduct interviews with prospective tenants


• Schedule and conduct move-in and move-out as required


• Collect rent and deliver notices to tenants


• Submit maintenance requests to facilities team


• Conduct room inspections


• Communicate regularly with tenants on issues affecting the property


• Respond to general day-to-day enquiries and concerns from tenants, verbally or in writing, and redirect specific enquiries, problems or complaints as required


• Engage in intentional interaction with residents to build rapport and foster community


• Connect with a specified group of residents living in supportive housing on an on-going basis to assist in building the skills of daily living


• Provide information about community supports


• Support the working relationship between the resident and their support network


• Refer the resident back to their Case Worker whenever possible/necessary and ensure there are clear lines of communication with outside organizations who serve the residents


• Coordinate referrals for residents to internal Mustard Seed programs and external community services and collaborate with service providers to support resident needs and continuity of care


• Document resident interactions, resident referrals, progress and any change in behaviour


• Process tenant paperwork in the Property Management System (tenant move-in and
  move-outs, renewals, etc.)


• File, scan and update physical and electronic files, ensure that all documentation is filed in
  an accurate and timely fashion


• Report monthly rent collections to Finance department


• Track statistics and prepare reports as required


•  Abide by all Health & Safety protocols including completing a report for all incidents that occur, including near misses, in a timely manner


• Welcome and support volunteers when necessary


• Other duties as required

MINIMUM QUALIFICATIONS AND SKILLS

• Minimum of 1 year experience in property management or administrative role


• Accreditation in CPM or RECA an asset


• Knowledge and experience with Property Management software platforms or RealPage an asset


• Experience with client engagement and providing support within supportive housing or human services, with the ability to build rapport, address resident concerns, and promote housing stability through appropriate service connection and follow-up, including coordinating access to internal and external service


• Strong work ethic, ability to work independently with minimal supervision, take initiative, and manage multiple priorities at once


• Organizational, administrative and computing skills (proficiency in Microsoft Office)


• Strong oral and written communication skills


• Ability to work within a cross functional team


• Ability to demonstrate professionalism in stressful situations including experience in active listening, de-escalation techniques, and working with a high-risk population


• Ability to exercise confidentiality


• A passion to be part of ending homelessness in Alberta and understanding of homelessness and desire to work with marginalized individuals


• Valid Class 5 Driver’s License and Driver’s Abstract required

WORKING CONDITIONS

• Flexibility to work evenings and weekends as required, including responding to on-call situations as needed


• Moderate physical effort: sitting, lifting, standing, walking, using a computer and cell phone


• Moderate to intense mental effort; may encounter acute situations involving clients


• Daily interactions with colleagues and tenants


• Employees are to be aware that many of our clients may experience difficulties or impairment at times, which could result in them uttering threats, discriminatory statements, and other insults at your person. This may be a raised voice or in seeing unpredictable behaviour up to and including the possibility of them becoming aggressive


• Training on how to respond is provided, but this is considered typical working conditions. Many of our clients are unaware of the impact of these comments.
  

ADDITIONAL REQUIREMENTS

• An Employment Background Check is required for all positions at The Mustard Seed


• As The Mustard Seed is a Christian ministry, we require our employees to agree to respect and not detract from The Mustard Seed’s Employment Values during their employment at The Mustard Seed.


• Must have legal authorization to work in Canada on a full-time basis for anyone other than current employer

This position requires the use of a company vehicle. Candidate must have and maintain valid driver’s licence and will need to consent to a driver’s abstract request.

COMPENSATION & BENEFITS

The Mustard Seed offers a competitive compensation package including 100% employer paid extended health and dental benefits for staff and dependents, matching RRSP after one year of service, and wellness days.

NOTE

• Your privacy is important to us. The information we collect is used solely for consideration for employment.


• We thank all candidates for their interest, however, only those candidates selected for an interview will be contacted. The Mustard Seed reserves the right to amend job advertisements. No phone calls please.


• Please visit our careers page to see more job opportunities.