Property Manager

Key Responsibilities

Administrative Duties:

• Serve as the primary point of contact for assigned homeowner association properties


• Conduct regular site inspections, attend board and annual general meetings, and follow up on action items.


• Manage day-to-day property operations, ensuring compliance with all governing documents and legislation.


• Maintain accurate records, documentation, insurance requirements, and estopple certificates in accordance with legislation.

Board/Committee & Resident Relations:

• Build professional relationships with Board/Committee Members, understanding the unique dynamics and priorities of each.


• Handle resident complaints and inquiries with empathy, professionalism, and patience.


• Set and manage expectations clearly, maintaining professional boundaries while providing guidance.


• Facilitate Board, AGM, and owners’ meetings including preparation, attendance, and follow-up. Evening meeting availability required.
  

Maintenance & Contractor Oversight:

• Ensure preventative and routine maintenance programs are in place and operational.


• Manage contractor lifecycle from selection to performance review.


• Maintain inventories and supervise the allocation of parking, lockers, and other shared assets – if applicable

Financial Management:

• Assist Boards with budgeting, financial reporting, Reserve Fund planning, and audit (if applicable) processes.


• Review invoices, manage collections, and support financial compliance.


• Manage any additional billings such as water or property tax recovery

Governance & Compliance

• Ensure compliance with all relevant legislation (PIPEDA, OHSA, AODA).


• Advise the Board/Committee on governing documents, legal matters, and policy development.

Company Obligations:

• Reception coverage on Fridays and back up coverage for reception holidays, sick days, etc. 


• Operate within corporate policies and procedures.


• Demonstrate professionalism, integrity, and alignment with company values in all interactions.


• Contribute proactively to departmental meetings and continuous improvement initiatives.