Provider Relationship Manager - Bilingual (12-Month Fixed Term)

We believe in the power of work. Since 1994, we’ve been partnering with governments and local agencies across Canada to create sustainable employment opportunities for people, businesses and communities. We understand that work gives hope, strengthens relationships and drives economic growth.

About the role

Location: Ottawa, Ontario Only residents who live or will be relocating to Ottawa or surrounding areas will be considered

Status: 12-month Fixed Term 

Interviewing Timeline: September 1st to September 30th 2025

Anticipated Start Date: November 10th, 2025 

Travel Requirements: Various locations within Ottawa and surrounding areas and within province of Ontario as needed

To lead, plan, and relationship-manage an assigned Portfolio of Employment Services Providers to ensure contract mandates are met, as set out by the Director Operations and WCG Senior Leadership.

What you’ll do

• Identify and address priority areas for performance and continuous quality improvement to be addressed as part of a Service Provider Improvement Plan
• In consultation with the Director, Operations and Senior Contract Manager, develop and support a Service Provider management strategy for each Service Provider within their assigned portfolio
• Manage a network of Service Providers, ensuring they provide the highest level of service for clients, and meet and exceed the contractual minimum expectations for performance and service standards
• Ensure that Service Providers are managed in line with the Service Provider Management Framework
• Review reporting and monitor performance and contractual compliance
• Responsible for ensuring program contractual requirements are met
• Oversee the delivery of services, to ensure that contractual, compliance and financial outcomes are achieved
• Oversee customer service to ensure that customer KPI and quality requirements are met and that an elevated level of customer service is maintained
• Maintain auditable records of the contract management activities undertaken with Service provider and provide evidence of adherence to governance and procedures for internal and external audits and accreditations
• Ensure the operation complies with WCG’s policies relation to Information security and Data protection.
• Commit to, and participate in, personal development of information security awareness & knowledge
• Comply with all laws and contractual obligations regarding the protection of data
• Develop and maintain effective relationships with Service providers and other local operational colleagues and appropriate external stakeholders to ensure that WCG’s Service providers perform at the highest level across the contracts they deliver

What you bring

• A post-secondary degree, or diploma in leadership or business/management, preferred
• Minimum five years combined progressive strategic leadership and contract management experience in the field of Employment Services.
• Must successfully pass a Criminal Record Check
• Flexibility and the ability to work in different locations and travel as required
• Bilingual (French/English) mandatory

For complete job requirements, see the full Job Description here.

• Competitive salary of $85,000 - $87,550 per year
• Comprehensive and flexible health and dental benefits
• Ongoing learning and development opportunities
• Generous time off policy to encourage work/life balance
• A diverse and inclusive workplace with a track record of high employee engagement and teamwork

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Diversity, Equity, Inclusion and Belonging Matter

WCG is strengthened by diversity. We are committed to achieving a workplace that is equitable and representative of Canada’s diverse population. We actively work to attract, develop, and retain employees from diverse and equity-deserving backgrounds who have exceptional ability and the desire to make a difference. We continuously strive to support individual needs and differences in a work environment that is built on inclusivity and respect for everyone.

WCG is committed to providing an accessible, barrier free recruitment and selection process. If contacted for an employment opportunity, please advise us if you require accommodation in advance of any part of the recruitment and selection process.

Passion and Lived Experience Matter!

If you don’t quite have the above credentials but feel passionate about this role and your ability to do it successfully, please APPLY ANYWAY! Tell us in your application why you believe you would be a great fit. We believe in developing talent and have a wide range of opportunities to support passionate team members as they grow towards their employment goals.