QA Analyst - New Graduate

Who we are:

SPLICE Software believes in connections. We enable our clients to connect with their customers, we stay connected to the industries we serve, and—most importantly—we operate our company with a focus on keeping our team members—aka “SPLICErs”—connected; to each other, to our executive team, and their work.

We “pulse check” frequently, measure what matters, and catch people doing what’s right and celebrate wins. It’s what’s gotten us recognized as one of Alberta’s Best Workplaces. Together, we passionately serve our clients while we continue to perfect our craft.

If that sounds like a culture in which you’d thrive, our company is seeking an energetic new SPLICEr to join the team as our QA Analyst.

Location:

This role is an in-office role within SPLICE’s Calgary corporate office. We are a people-first company and can be flexible with how your hours are structured, but we picture seeing your smiling face in office every day (except Fridays which are frequently work from home, at the discretion of your manager)

Who you are:

You are a QA Analyst (New Graduate) who is detail-oriented and passionate about delivering high-quality software. In this role, you will primarily work closely with developers and product teams to ensure our applications meet quality standards before release. In addition, this role will also involve supporting our digital and audio assets, primarily building assets, and providing your unique opinion on future process and system improvements.

We offer a mentorship and training in QA and testing practices, hands-on experience with real software products, and a collaborative engineering culture.

This is a great opportunity for someone starting their career in software testing and quality control.

In this role, you will:

• Create and execute test suites
• Identify, document, and track bugs
• Write clear and reproducible test cases
• Create, edit, and support User Acceptance Testing with Client Success
• Collaborate with developers to troubleshoot issues
• Participate in product discussions
• Help improve testing processes and quality standards
• Assist with basic test automation where possible
• Create and maintain test and standards documentation
• Build recording plans and audio assets
• Correspond and build relationships with voice talents
• Maintain audio assets
• Integrate AI into QA processes

Required Qualifications

• Bachelor’s degree in Computer Science, Software Engineering, or related field (or graduating soon)
• Basic understanding of software testing concepts
• Strong attention to detail
• Good analytical and problem-solving skills
• Strong written communication skills 

Nice to Have

• Basic programming knowledge (JavaScript, Python, or Java)
• Experience with issue tracking tools (Jira, Linear, etc.)
• Internship, school project, or QA coursework

Expectations of All SPLICE Employees:

• Participating in new business development as required.
• Participating in new product development.
• Assist in the evaluation of the effectiveness of internal and external communication and workflow procedures.
• Provide internal technical support as required.
• Participate in the development of new project proposals.
• Represent the company at various business meetings to promote the company.
• Promote positive relations with partners, vendors, distributors, and shareholders.
• Recommend and administer policies and procedures to enhance operations.
• Participate in establishing and implementing short- and long-range department goals, objectives, policies, and operating procedures.
• Share long-term vision for the company.
• Positive attitude and teamwork.
• Participate in the continued development of the company and its culture (make your mark).
• Commitment to SPLICE Core Values:

We Believe It Can Be Better, Accountability, Committed to the Company’s Success, Eager to Learn, Team Player.

SPLICE Software is in the business of driving REAL conversations with customers for insurers, financial institutions, retailers, and healthcare providers. Our Data-Driven Dialogs® enables our clients to send automated messages triggered by their systems to customers via their channels of choice, including phone, SMS/MMS, and email. Our Customer-Driven Dialogs™ enable our clients to respond to requests for information initiated by their customers in real time, through text message, web chat, social apps like Facebook Messenger & WhatsApp, and/or home assistant devices like Amazon Echo & Google Home. SPLICE allows companies to capture & manage customers’ permissions and preferences– enabling them to personalize, test and measure like never before.