Quality Assurance Analyst

Company: CGL
Department: Emerging Business Model (EBM)
Employment Type: Regular Full-Time
Work Model: Hybrid (2 days in office)
Language: This role operates in English.
Additional Information: This role is currently vacant

The Opportunity:

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities.

The Emerging Business Model (EBM) Tech team exists to deliver contextually relevant financial security that delight customers and partners in their moment of need. We design, build, and deliver digital first platform and services that enable data differentiated and hyper-personalized insurance propositions within ecosystem partners‘ experiences.  When you join EBM Tech, you’ll instantly become a key member of an agile, energetic, and ambitious digital platform engineering team. If you like the idea of engineering innovation at scale through digital, analytics, automation and contributing to a wide variety of next-gen integrated propositions, we think you’ll love working at EBM Tech!

Under general supervision, the Quality Assurance Analyst carries out established procedures to ensure programs/projects meet minimum company standards and end user requirements. The incumbent conducts thorough quality assurance tests on applications of small-to-medium complexity to ensure proper operation and freedom from defects. As the second level in the Quality Assurance job stream, the Quality Assurance Analyst is competent to work on most aspects of quality assurance testing but requires instruction and guidance in some areas.

How you will create impact: 

• Create test strategy for small and medium projects.


• Participate in the creation of test strategies for larger projects.


• Plan system testing.


• Execute system testing according to plan.


• Coordinate and manage resolution of problems encountered in testing for small to medium size projects, working with developers and analysts.


• Create and maintain test case documentation, recording problems encountered during testing.


• Conducting walk-throughs of testing documentation for small-to-medium projects.


• Perform work-flow analysis of testing procedures and recommend quality improvements.

To join our team:  

• Degree or diploma in Information Technology, Computer Science, or a related field, with at least 3 years of relevant experience, or an equivalent combination of education and experience.


• Strong ability to understand business processes and translate requirements into system and application needs.


• Knowledge of insurance principles, practices, and business processes is considered an asset.


• Proficiency with software testing methodologies, tools, and techniques.


• Intermediate proficiency in coding or scripting languages is required.


• Hands-on experience with automated testing, including UI and API testing.


• Experience performing quality assurance testing for web applications, including accessibility testing against WCAG 2.0 standards, is considered an asset.

How you will succeed:

• You influence change and are committed to continuous improvement, in order to exceed client expectations.


• You leverage critical thinking skills to identify problems and proactively propose solutions.


• Your strong communication skills allow you to clearly convey messages.


• You’re an effective team player who shares knowledge to support our peers.

What you need to know:

• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

What’s in it for you?

• Training and development opportunities to grow your career.


• Flexible work options and paid time off to support your personal and family needs.


• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.


• Paid volunteer days to give back to your community.


• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.

Salary information​

Expected salary range $60,574 to $100,956

Salary placement​

The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.​

Incentive/Variable pay ​

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.