Quality Assurance & Service Specialist, Point-Of-Care Testing (POCT)

UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

www.uhn.ca

Union: Non-Union

Number of Vacancies: 1

Site: All Sites

Department: Laboratory Medicine Program, POCT

Reports to: Senior Manager, POCT

Hours: 37.5 hours per week

Status: Permanent Full Time

Closing Date: July 9, 2025



Position Summary

As an integral member of the Laboratory Medicine Program (TeamLMP), the Quality Assurance & Service Specialist will provide the technical expertise required to provide ongoing support to all quality system and regulatory functions within the Point-Of-Care Testing (POCT) Laboratory of the University Health Network.



Duties

• Lead in the creation of the quality plan for the Point-Of-Care Testing Laboratory while maintaining alignment with LMP's overarching quality management system and its goals and objectives
• Collaborate with TeamLMP management, this individual will ensure regulatory conformance within each assigned discipline
• Collaborate with laboratory staff, clinical teams, and department managers to ensure effective communication and coordination of POCT services and results.
• Implement and maintain a discipline-specific quality plan, while leading the team in the maintenance of high standards in laboratory best practices
• Achieve conformance with applicable regulatory agency and accreditation requirements such as Accreditation Canada Diagnostics, Accreditation Canada (hospital-wide), American Association of Blood Banks, College of American Pathologists, American Society for Histocompatibility and Immunogenetics, Health Canada and Transportation of Dangerous Goods assessments and any other future applicable licensing, regulatory or accreditation programs
• Participate in the on-call rotation in partnership with the managers and supervisors to ensure timely responsiveness in laboratory operations
• Work with TeamLMP's Quality Manager when a patient Serious Safety Event is reported
• Assist in the design of studies, collecting and analyzing scientific data, drafting abstracts, scientific papers and posters and giving presentations related to discipline-specific quality issues
• Lead the staff competency program, technical validation leadership, supporting managers with service and satisfaction and safety initiatives

• Completion of a 3 year community college program in Medical Laboratory Technology
• Certification in quality assurance practices, preferred 
• Current registration with the College of Medical Technologists of Ontario
• Seven (7) years experience in a large tertiary care hospital organization
• Five (5) years experience in Core Laboratory and Point-of-Care Testing
• Knowledge of accreditation programs, and experience in assessments
• Proficiency with Epic, preferred
• Proficiency with philosophy and practice of continuous quality improvement (CQI) and total quality management (TQM) techniques
• Demonstrated leadership and problem solving
• Well-developed interpersonal and communication skills demonstrating responsibility and leadership
• Well-developed written and verbal communication skills
• Basic knowledge of statistical methods Computer skills and familiarity with software applications such as Word and Excel
• Excellent presentation skills
• Change management experience
• Ability to be flexible, adaptable and perceptive
• Excellent organizational and time management skills
• Computer proficiency with database management
• Remain flexible to changing priorities and work volume

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration. 

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates.  Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.