Quality Assurance and Standards Lead

Job Title: 

Quality Assurance and Standards Lead

Department: 

Strategy, Quality Improvement and Performance

Status:

Full-time; Permanent

Location:

Vancouver, BC;

Who We Are

The College of Complementary Health Professionals of BC (CCHPBC, or the College) is located on the traditional, ancestral, and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Nations. The College regulates over 10,000 health professionals, including chiropractors, massage therapists, naturopathic physicians, traditional Chinese medicine practitioners, and acupuncturists across British Columbia.

Formed on June 28, 2024, through the amalgamation of four provincial health profession regulators, the College was established as part of the Ministry of Health’s initiative to modernize the health profession regulatory framework in B.C. Its primary role is to protect public health and safety by licensing and regulating health professionals and the settings in which they practice. This includes ensuring that every health professional within its purview is fully qualified to provide safe and ethical care.

About This Employment Opportunity

The College is seeking an individual with strong experience in quality assurance, performance measurement, and regulatory compliance, along with the ability to develop quality frameworks, lead audit processes, and translate data into actionable insights

to take on the role of Quality Assurance and Standards Lead.

The Quality Assurance & Standards Lead is responsible for developing and advancing a comprehensive quality and performance framework that supports the organization’s mandate to protect the public through effective implementation and monitoring of Performance Standards, outcomes, and related indicators. This role leads the development and implementation of tools, processes, and measures to evaluate compliance with standards, legislation, and regulatory requirements. The Quality Assurance & Standards Lead designs and supports audit and quality assurance activities, develops and monitors key performance indicators (KPIs), and provides data-driven insights to inform continuous improvement, operational effectiveness, and accountability. 

This position plays a critical role in fostering a culture of quality and continuous improvement across the organization and the broader regulatory system. 

It is essential for all College staff to contribute to a public protection mandate, delivering efficient and responsive services that align with the Declaration on the Rights of Indigenous Peoples Act (DRIPA) and broader commitments to reconciliation, while supporting the College in meeting its regulatory, strategic, and operational goals.

Duties and Responsibilities (include but are not limited to)

• Develop, implement, and continuously enhance frameworks, tools, and methodologies to measure compliance with Performance Standards, bylaws, and other regulatory indictors determined by the organization.  

• Implement, and maintain a comprehensive CCHPBC audit program. Ensure audit programs align with operational and strategic priorities, and risk management frameworks. 

• Develop, implement and monitor key performance indicators and other performance metrics. Translate data into actionable insights and recommendations to teams and leadership. 

• Identify opportunities to strengthen operational processes, policies, and Standard Operating Procedures (SOPs) to ensure compliance with governance, audit, and operational and strategic requirements. 

• Function as a government liaison and other external partners. 

• Work collaboratively across departments and teams to advance quality initiatives and ensure alignment with organizational and strategic priorities. 

• Support and advance initiatives that promote public protection, transparency, and accountability. 

• Demonstrate principles of equity, diversity, inclusion, anti-racism, and anti-discrimination. 

• Contribute to and support consultation processes with the public and partners, ensuring diverse perspectives inform standards, policies, and program development. 

• Perform other related duties as assigned by the Executive Director of Strategy, Quality Improvement and Performance. 

Qualifications and Skills

• A health care professional with 5 to 7 years of progressive experience in Quality Improvement, working in a complex health care organization. 


• Bachelor’s degree in relevant fields such as health care professional, health administration, public health, or policy. 


• Demonstrated experience evaluating programs or processes against standards, conducting audits or reviews, and making recommendations for corrective actions to ensure compliance and continuous improvement. 


• Experience leading and supporting audits and regulatory reviews, with demonstrated ability to translate standards into practice. 


• Proven ability to develop and implement quality frameworks, tools, or evaluation systems. 


• Experience developing and monitoring KPIs and performance metrics to evaluate program effectiveness. 


• Awareness of the Declaration on the Rights of Indigenous Peoples Act (DRIPA) and Action Plan and their application to the work at CCHPBC. 


• Knowledge of the social, economic, political, and historical impacts of settler colonialism on Indigenous Peoples, along with familiarity with Indigenous-specific anti-racism, cultural safety, and relevant foundational documents and legislative commitments and how they intersect across the health care system. 


• Working knowledge of the Health Professions Act and the Health Professions and Occupations Act including their application to the work at CCHPBC. 


• Exceptional written communication skills, with the ability to draft clear, concise, and accurate reports, policies, and documentation. 


• Strong organizational and project management skills, with the ability to manage multiple priorities and competing deadlines within cross-functional teams. 


• Strong interpersonal and engagement skills, with the ability to collaborate effectively with senior leaders, government partners, and other invested parties. 


• Strong analytical skills and attention to detail, with the ability to assess processes, identify gaps, and recommend practical, evidence-based improvements. 

An individual who meets either the established formal qualification or the accepted equivalency can be considered equally for this role. 

Compensation and Perks

The compensation for this position ranges from $84, 553 to $126,829 annually, based on a 37.5-hour work week. The starting salary will be determined by factors such as the candidate’s job-related knowledge, skills, experience, the salaries of peers within the same range, market conditions, and other relevant considerations.

CCHPBC offers a competitive compensation package, including health and dental benefits, employee assistance program, Municipal Pension Plan, and paid time-off package. This role requires a minimum of three (3) in-office days per week, with priority given to designated team collaboration days. Work-from-home arrangements are dependent on operational requirements. Other perks include professional development opportunities, and office closures for the 11 statutory holidays in B.C., as well as Easter Monday and Boxing Day.

Application Process

If you are interested in joining our team, please submit your resume and cover letter on our careers portal on our website, www.cchpbc.ca/about/#careers by Friday, June 12th.  This position will remain open until filled, but priority will be given to applications received by the deadline. References, education and credential verifications, and a criminal record check may be required for final candidates.  

CCHPBC values diversity as a vital strength, extending beyond representation to meaningful inclusion, empowerment, and support for individuals of diverse backgrounds, identities, experiences, and abilities. We are committed to fostering an environment where all are respected and able to thrive, and we welcome applications from individuals who identify as First Nations, Métis, Inuit/Inuk, Black, racialized, 2SLGBTQIA+, gender diverse, persons with disabilities, and neurodivergent.

The College provides accommodations for applicants with disabilities throughout the selection process. If you require accommodation, please inform us when contacted for an interview or assessment. All accommodation information will be kept confidential.

We appreciate all applications; however, only those selected for an interview will be contacted.