Quality Control & Service Supervisor

Title: Quality Control & Service Supervisor

Location: Greater Toronto Area

Company: Triumph Group Of Companies

Role Overview

The Quality Control & Service Supervisor supports project execution and long-term client satisfaction by leading quality assurance, quality control inspections, and service operations across roofing and building envelope projects. This role ensures all work performed by internal crews and subcontractors meets company standards, project specifications, and safety requirements.

The role works closely with Project Managers, Operations, Service teams, and field crews to ensure projects are delivered with consistent quality, deficiencies are addressed proactively, and service requests are handled efficiently. The position plays a key role in bridging construction execution with post-completion service and warranty performance.

Success in this role means projects are delivered with minimal deficiencies, service and warranty issues are resolved quickly and effectively, and field teams operate with clear quality expectations and accountability. Over time, quality performance improves through consistent inspection processes, strong field leadership, and continuous feedback into operations.

What We Offer

• Salary Range: $75,000 – $110,000


• Stable long-term employment with a growing organization


• Benefits Day 1


• Exposure to complex building envelope projects


• Opportunity to grow into Operations or Project Management roles


• A culture focused on safety, accountability, teamwork, and execution
  

What You Bring to the Table

Technical Skills

• 5+ years of experience in roofing, building envelope, or construction operations


• 2+ years of experience in a supervisory, QA/QC, or service-related role


• Strong knowledge of roofing systems including flat roofing, shingles, metal systems, and flashing assemblies


• Experience performing site inspections, deficiency identification, and quality control reporting


• Ability to read and interpret construction drawings, specifications, and scopes of work


• Experience investigating leaks, system failures, and building envelope issues


• Familiarity with Ontario construction practices, safety standards, and building code requirements

Attributes

• Ability to identify deficiencies, quality risks, and execution issues proactively


• Strong organizational skills with the ability to manage multiple projects, inspections, and service requests


• Clear and direct communicator with field crews, subcontractors, project teams, and clients


• High attention to detail with a focus on workmanship standards and documentation accuracy


• Adaptable and responsive in a fast-paced service and construction environment


• Problem-solving mindset with a focus on practical, field-driven solutions


• Results-oriented professional focused on quality, responsiveness, and accountability

Duties & Responsibilities

• Lead QA/QC inspections across active and completed roofing and building envelope projects to ensure compliance with company standards and specifications


• Review project drawings, scope, and schedules with Project Managers prior to project start to align on execution and quality expectations


• Perform scheduled and on-demand site inspections, identifying deficiencies and coordinating corrective actions with crews and subcontractors


• Oversee service calls, warranty work, and deficiency repairs, ensuring timely response and resolution


• Investigate leaks, system failures, and performance issues, providing clear diagnostics and recommended solutions


• Coordinate labour, materials, and equipment required for service and corrective work


• Track and manage deficiencies from identification through to closure, ensuring proper documentation and accountability


• Prepare detailed inspection reports, service records, and quality documentation for internal and external stakeholders


• Act as a key liaison between field crews, subcontractors, project managers, and clients to ensure alignment and communication


• Enforce company safety policies and ensure compliance with site-specific safety requirements, including inspections and reporting


• Perform final inspections and support project close-out to ensure all work meets quality standards and warranty requirements

Company Overview – Triumph Group of Companies

Triumph Group of Companies is a diversified construction and infrastructure services organization supporting projects across multiple sectors. We provide specialized services in roofing, waterproofing, cladding, energy, restoration, and glazing, ensuring comprehensive care of building.  Our culture is built on safety, accountability, teamwork, and consistent standards across all divisions. We value people who take ownership, communicate directly, and help move work forward.